Claim Technician

Health Care Service Corporation; Albuquerque (NM); Hybrid; USD 25,000 - 37,000; Full time

Job summary

Health Care Service Corporation in Albuquerque is seeking a Claims Technician to process complex healthcare claims under supervision, including coordination of benefits and resolving pended items. The role emphasizes accuracy, productivity, and compliant handling of HIPAA requirements.

Starting pay falls between: $17.75 to $18.25, with a mandatory six-week onsite training (Mon-Fri, 8am-5pm). After successful completion of training, a work-from-home arrangement is established, with compensation

Qualifications

• High School diploma or GED is required.
• Solid data entry and/or typing experience.
• Proficiency in Microsoft Office Suite, including Excel for data review and reporting.
• Clear and concise written and verbal communication skills.
• Experience processing medical claims with the ability to manage high-volume workloads while maintaining quality metrics.
• Strong attention to detail, problem-solving, and organizational skills.

Responsibilities

• Process complex claims in various queues and adjudicate timely.
• Resolve complex pended claims, duplicates, and adjustments.
• Communicate with participating plans and service units to resolve issues.
• Research other insurances (Medicare/Medicaid) and update patient files.
• Coordinate benefits and request explanations of benefits when needed.
• Maintain knowledge of medical terminology and CPT/HCPCS/ICD9 coding.
• Read files in IMAGE and apply data to claims using FSS.
• Learn ERISA and prompt pay regulations.
• Overtime may be required based on business needs.

Skills

Data entry

Typing

MS Office (Excel)

Written & verbal communication

Claims processing experience

Attention to detail

Analytical skills

Organizational skills

Education

High School diploma or GED

Tools

Blue Chip system

IMAGE

FSS (Financial Suspense System)

Microsoft Office Suite (Excel)

Job description

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

BASIC FUNCTION Under supervision, this position is responsible for processing complex claims requiring further investigation, including coordination of benefits and resolving pended claims. The Claim Technician is responsible for reviewing, processing, and adjudicating healthcare claims accurately and efficiently in accordance with company policies, payer guidelines, and regulatory requirements. This role investigates claim discrepancies, researches denials, verifies member and provider information, and ensures timely claim resolution. The Claims Technician also collaborates with internal departments, providers, and members to resolve claim issues while maintaining high standards of accuracy, productivity, compliance, and customer service. The ideal candidate demonstrates strong analytical skills, attention to detail, and knowledge of healthcare claims processing, medical terminology, and applicable regulations, including HIPAA. Starting pay falls between: $17.75 to $18.25, commensurate with experience NOTE: there is a mandatory six-week onsite training with strict attendance requirements which occurs Monday-Friday (8am to 5pm). Upon successful completion of this training, work from home provisions will be established.

JOB REQUIREMENTS

• High School diploma or GED.
• Solid data entry and/or typing experience.
• Proficiency in Microsoft Office Suite, including Excel for data review and reporting.
• Clear and concise written and verbal communication skills.
• Experience processing medical claims with the ability to manage high-volume workloads while maintaining quality metrics.
• Strong attention to detail, problem-solving, and organizational skills.

PREFERRED REQUIREMENTS

• Must have trained on the six or eight-week Blue Chip claims processing system or have the ability to fully complete the six or eight-week Blue Chip Training class.
• Knowledge of medical terminology and CPT, HCPCS, and ICD9 coding.
• Knowledge of coordination of benefits principles and terminology.
• Familiarity with claims adjudication systems and healthcare payer processes.
• Experience with multi-tasking and prioritizing.

~ KEY FUNCTIONS ~

• Process complex claims in various queues. Conduct research and investigation into missing information, make phone calls to providers (as necessary), access resource materials and support files in order to process and adjudicate claims timely and accurately.
• Resolve complex pended claims, duplicate claims and adjustments.
• Process claims, involving communications with participating plans and/or Service Units. Resolve various issues.
• Research and identify other insurance, Medicare, Medicaid and update patient file as needed.
• Coordinate benefits; request explanation of benefits as needed.
• Maintain a working understanding of medical terminology and CPT, HCPCS, and ICD9 coding.
• Maintain knowledge related to specific contracts.
• Read appropriate files in IMAGE and apply information to claims as needed using the Financial Suspense System (FSS).
• Learn and maintain knowledge of DOL ERISA and prompt pay legislation.
• Periodic overtime may be required at the sole discretion of the employer based on business need.

NOTE: there is a mandatory six-week onsite training with strict attendance requirements which occurs Monday-Friday (8am to 5pm). Upon successful completion of this training, work from home provisions will be established.

Compensation: $17.75 - $26.17

Exact compensation may vary based on skills, experience, and location

HCSC Employment Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.