Customer Advocate

Budderfly; Shelton (CT); Hybrid; USD 63,000 - 65,000; Full time

Job summary

Budderfly, an innovative energy management company, is looking for a Customer Advocate to enhance the customer experience. This pivotal role involves ensuring client needs are understood and met throughout their journey while collaborating with various internal teams. Ideal candidates will have extensive customer service experience and a passion for sustainability.

Benefits

Career advancement opportunities

Competitive pay

Full benefits package including medical, dental, and 401K

Qualifications

• 3-5 years of customer service experience required.
• Minimum 2 years of customer outreach experience.
• Experience with CRM systems and KPI reporting.

Responsibilities

• Communicate bi-weekly with assigned accounts during implementation.
• Act as the customer's representative to ensure requests are met.
• Resolve complaints and track processes related to customer accounts.

Skills

Customer service

Sales

Lead generation

Customer retention

CRM systems

Education

Associate degree

High School or GED

Job description

We're helping businesses become more sustainable. Join us!

Budderfly is a fast-growing, private equity-backed energy management company that is helping the planet by reducing carbon emissions for small to medium sized enterprises. We are the premier sustainability partner for businesses with repeatable footprints such as restaurant chains, assisted living facilities, retail franchises, and more. By installing and managing a combination of patented technologies, equipment upgrades, and proprietary energy software solutions, we deliver energy savings with no investment required from our customers.

Recognized as one of Fast Company's Most Innovative Companies of 2025 and featured on the Inc. 5000 list of America's Fastest-Growing Companies for four consecutive years, Budderfly is driving real impact at scale.

We are an energetic, dynamic and dedicated team working together to make a positive impact on the environment while providing an excellent customer experience. We are growing quickly and looking to add talented people who are passionate about making the world a better place!

We are seeking a motivated individual to fill the role of Customer Advocate. In this position, the successful candidate will be responsible for acting as the customer's representative to ensure that their requests are met with a focus on improving the customer experience.

Why this Role is Important:

The Customer Advocate role is a pivotal link between the company and its customers, ensuring that client needs are heard, understood, and met throughout the onboarding and service lifecycle.

Job Responsibilities:

• Communicating bi-weekly with assigned accounts during implementation on onboarding and installation progress.
• Proactively asking questions of customers to ensure that all their needs and wants are understood and addressed.
• Provide all new customers with ARR and or AME on each of their accounts.
• Collaborating with various internal departments to ensure that they fulfill all customer requests.
• Resolving complaints and keeping track of all processes that pertain to the customers' accounts.
• Acting as the customers' representative internally to ensure that their requests are met with a focus on improving the customer experience.
  
  

Qualifications:

• 3-5 years of customer service experience in a customer-facing/focused environment.
• Minimum 2 years of proven sales, lead generation or customer outreach experience.
• Demonstrable experience in customer retention.
• Demonstrable knowledge of CRM systems, CX methods, KPI and metric reporting.
• Associate degree preferred, High School or GED required.
  
  

Compensation: $63,000 to $65,000.00, based on factors including level of experience, skillset, qualifications, and location.

Job Location: Shelton, CT: Hybrid work schedule.

Compensation

$63,000—$65,000 USD

Compensation is based on factors including level of experience, skillset, qualifications, and location.

What We Offer:

• Career advancement opportunities in a fast-growing, supportive company environment
• Competitive pay
• Full benefits package including medical, dental, vison, 401K, life insurance, and disability insurance
• Opportunity to work as part of a team that values its members and works together to achieve positive change.
  
  

Budderfly is committed to providing equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status, and to affirmatively seek to advance the principles of equal employment opportunity.

We welcome all job seekers, including those with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career web page as a result of your disability.