Customer Advocate

Talentify; Forest (VA); On-site; USD 31,000 - 41,000; Full time

Job summary

Safelite, a leading auto glass company, is seeking a Customer Advocate to greet customers, manage administrative tasks, scheduling, work orders and invoicing, and deliver a memorable experience with every interaction.

The role involves handling inbound calls and emails, coordinating service issues, and keeping order information accurate while supporting a fast-paced environment and a strong commitment to customer service excellence.

Qualifications

• Must have a High School Diploma or GED.
• 1-3 years of telephone operations or business administration experience preferred.
• Ability to deliver world-class customer service in a fast-paced setting.

Responsibilities

• Welcome in-shop customers and resolve customer concerns quickly and efficiently.
• Manage inbound calls, e-mails and faxes for service issues, pricing, warranties, dispatch, and reschedules.
• Verify and complete work order information, including insurance verification and parts as needed.
• Perform administrative tasks such as invoices, work orders, rebills and credit memos.
• Process dealer orders and review national contact center orders.

Skills

Customer service

Communication

Organizational skills

Problem solving

Education

High School Diploma/GED

Job description

Does this position interest you? We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

Customer Advocate is one of Safelite’s first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and answering inbound phone calls and emails, this organized and energetic professional delivers a memorable experience during every interaction.

What You’ll Get

• Competitive weekly base pay starting at $XX/hour.
• A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and all the tools and resources you'll need to be successful.
• View all our health, wealth and life offerings at www.safelitebenefits.com.

What You’ll Do

• Welcome in-shop customers and resolve customer concerns quickly and efficiently -- without breaking a sweat -- often coming up with creative solutions.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
• Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.
• All other duties as assigned.

What You’ll Need

• High School Diploma/GED/Equivalent required.
• Experience: 1-3 years telephone operations or business administration experience required.
• Ability to provide world class customer service in a changing, fast-paced operation.
• Present a professional appearance and wear personal protective equipment.
• Ability to travel up to 10%.