Customer Advocate

ImageFIRST; Kansas City (KS); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading company in linen rental for healthcare seeks a route-based service sales professional to foster customer relationships and drive sales growth. The role requires managing routes efficiently and offering solutions to customer needs while enhancing satisfaction. Join a dynamic environment that values respect, safety, and collaboration.

Benefits

Weekly pay

Medical, Dental, Vision insurance

401(k) with company match

Paid Time Off

Tuition Reimbursement

Referral Program

Great company culture

Qualifications

• Minimum 3 years of sales or route sales experience required.
• Ability to lift 25 pounds regularly and drive a commercial vehicle up to 10 hours daily.

Responsibilities

• Manage and build strong customer relationships through sales.
• Optimize route efficiency and promote company values.
• Ensure customer satisfaction and meet sales targets.

Skills

Customer Relationships

Sales

Route Management

Time Management

Problem-Solving

Education

High School Diploma or equivalent

Job description

Overview

Founded in 1967, ImageFIRST is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide by providing linen, patient gowns, scrubs, and more, while managing their clients’ linen inventory for cost efficiency. As leaders in infection prevention, they own and operate the most HLAC-accredited facilities in the industry. With a customer retention rate of 97%, ImageFIRST is dedicated to improving patient satisfaction and staff happiness through our white glove service!

Check out our company page: https://www.imagefirst.com/company/

Responsibilities & Qualifications

This route-based, service-oriented position requires establishing, maintaining, and building strong customer relationships through responsive and creative sales and service strategies. The goal is to grow existing customer business via sales and retention programs, provide prompt solutions to customer needs, maximize route revenue through efficient time management and product upgrades, and optimize contract terms by updating paperwork as needed. You will serve as ImageFIRST’s "face" to our customers and potential clients.

Responsibilities:

• Support: Promote company values and the ImageFIRST way to positively impact associates, customers, and the community.
• Customer Relationships: Handle all sales administration, resolve customer concerns, ensure satisfaction, develop positive relationships with key contacts, maintain enthusiasm and professionalism, and maximize contract terms.
• Route Management: Manage routes for efficiency, operate equipment safely, and comply with safety regulations.
• Sales: Increase revenue through additional sales, complete sales programs successfully, develop strategies for new business, and meet or exceed sales targets.
• Product Management: Oversee load outs, inventories, quality control, and product handling.
• Product Knowledge: Understand pricing, codes, colors, sizing, and product applications.
• Truck Organization: Prepare trucks the night before, check rails, count linens, and maintain route documentation.
• Unloading: Check-in, empty soil carts, weigh carts.
• Appearance & Maintenance: Organize rails, racks, bags, and maintain trucks and route equipment.
• Paperwork: Prepare work orders, ensure invoice accuracy, handle credits, and manage collections.

Minimum Qualifications:

• At least 3 years of sales or route sales experience
• Ability to lift 25 pounds regularly
• Ability to drive a commercial vehicle up to 10 hours daily
• High School Diploma or equivalent
• Valid driver’s license with a clean driving record
• Good sense of direction and knowledge of the area

Company Values & Benefits

Core Competencies:

• Respect: Value all contacts
• Remarkability: Create positive moments in every interaction
• Safety: Prioritize safety for yourself and others
• Honesty: Uphold truthfulness in all actions

Benefits include:

• Weekly pay
• Medical, Dental, Vision insurance
• Pet, Legal, and Hospital Indemnity Insurance
• 401(k) with company match
• Paid Time Off
• Tuition Reimbursement
• Referral Program
• Great company culture and collaborative environment

We are an EOE / Drug-Free Workplace. All qualified applicants will receive consideration regardless of sex, gender identity, sexual orientation, race, religion, national origin, disability, veteran status, age, or other protected characteristics.