Customer Advocate

Safelite; Hooksett (NH); On-site; Full time

Job summary

Join a leading auto glass company as a Customer Advocate, where you'll be the first impression for customers. This role involves managing administrative tasks, scheduling, and providing excellent customer service. Enjoy competitive pay, a comprehensive benefits package, and opportunities for professional growth.

Benefits

401(k) plan with company matching

Medical coverage plans

Paid time off (PTO)

Tuition reimbursement

Paid training

Qualifications

• 1-3 years of telephone operations or business administration experience required.
• Ability to provide world-class customer service in a fast-paced environment.

Responsibilities

• Manage administrative processes, scheduling, work orders, and invoicing.
• Greet customers in person and answer inbound calls and emails.
• Ensure smooth operations by confirming and completing work order details.

Skills

Customer Service

Organizational Skills

Education

High School Diploma/GED/Equivalent

Job description

Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company, but beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

The Customer Advocate is one of Safelite’s first impressions with our customers. From managing administrative processes, scheduling, work orders, and invoicing, to greeting customers in person and answering inbound calls and emails, this organized and energetic professional delivers a memorable experience during every interaction.

What You’ll Get

• Competitive weekly base pay starting at $16/hour.
• A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs, and a commitment to work/life balance through paid time off (PTO), holidays, and paid volunteer days.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and all the tools and resources you'll need to be successful.
• Opportunities to welcome in-shop customers and resolve concerns quickly and efficiently, often with creative solutions.
• Manage incoming calls, emails, and faxes regarding service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale, and same-day reschedules/cancellations.
• Ensure smooth operations by confirming and completing work order details, including insurance verification and managing missing information.
• Handle administrative tasks such as buyouts, invoices, work orders, and processing credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.
• All other duties as assigned.

What You’ll Need

• High School Diploma/GED/Equivalent required.
• 1-3 years of telephone operations or business administration experience required.
• Ability to provide world-class customer service in a fast-paced environment.
• Present a professional appearance and wear personal protective equipment.
• Ability to travel up to 10%.

#LI-RECRUITERTAG

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Internal Associates:

Already a member of the Safelite team? Apply through your Workday account by searching 'Find Open Jobs'.

Diversity:

Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. Learn more at Safelite.com/Careers.

Benefit amounts are estimates only. Actual values depend on benefit elections during enrollment.

This position description is not all-inclusive. Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA, and other laws, in accordance with their requirements. Physical and mental demands are illustrated to identify tasks where accommodations may be needed for qualified persons with disabilities. Other qualifications may be required to ensure employment eligibility according to laws and policies.

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Who We Are

Safelite was founded in Wichita, Kansas in 1947. As a leading service organization, the Safelite family of brands delivers our People Powered, Customer Driven experience to over 11 million customers annually.

Safelite AutoGlass, the nation’s largest provider of vehicle glass repair, replacement, and recalibration services, operates more than 700 stores and 7,900 MobileGlassShops across all 50 U.S. states. Safelite Solutions provides property and casualty claims management services to over 175 insurance and fleet clients. All supported by our technology-forward supply chain and corporate services.

We’re People Powered: Our people come first. We care about your well-being and will provide what you need for a happy work/life balance.

We’re good at what we do: We're proud of our 88% Net Promoter Score (NPS).

We’re big: Owned by Belron, the world’s largest vehicle glass company, spanning 40 countries across 6 continents.

We’re trustworthy: We provide coverage to all U.S. drivers in all 50 states.

We give back: Community service is important to us — recycling over 107K tons of glass to date.

We're diverse: Safelite welcomes everyone. We value diversity and are an equal opportunity employer, committed to non-discrimination and harassment-free workplace. Learn more at our website.

What You Should Know

• Accessibility: We provide reasonable accommodations upon request during the application and hiring process. Click here for assistance.
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• Health and Safety: Pre-employment screenings, background checks, drug screenings, COVID-19 vaccination status, and safety precautions may be required, in accordance with laws. Reasonable accommodations will be provided where possible.

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