Customer Advocate

Spearhead Mobility; Fishers (IN); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company as a Customer Advocate, where your role will be pivotal in providing exceptional wireless and entertainment solutions. This dynamic position offers hands-on training, unlimited commission potential, and a vibrant work culture that values teamwork and empowerment. You'll engage with guests both in-store and remotely, ensuring they receive the best products tailored to their needs. With opportunities for professional development and a host of attractive perks, this is your chance to thrive in a supportive environment that celebrates individual and team success.

Benefits

Competitive Compensation

Unlimited Commissions Potential

Performance-based Cash Bonuses

Annual Sales Trip

57% Discounts on AT&T plans

Medical / Dental / Vision

Paid Time-Off

401K

Life Insurance

Corporate Discounts

Qualifications

• High school diploma or equivalent required; 2-year degree preferred.
• Strong communication, interpersonal, and problem-solving skills needed.

Responsibilities

• Provide wireless and entertainment solutions to guests.
• Cultivate outstanding guest experiences and promote products.
• Assist with retail merchandising and marketing efforts.

Skills

Excellent communication skills

Interpersonal skills

Problem-solving skills

Organizational skills

Time management skills

Basic math skills

Internet and technology skills

Education

High school diploma

2-year/associate’s degree

Job description

Join to apply for the Customer Advocate role at Spearhead Mobility.

Learn more, earn more! Join a growing company with start-up enthusiasm. Help us upend the wireless retail market as an exclusive AT&T partner.

Teamwork, trust, service, mentorship, and empowerment — these are the qualities ingrained in our family culture we’re inviting you to join. Work with people who love their job, want to make a difference to others, and see unlimited opportunities in individual and team success!

What is your role?

As a Customer Advocate, you’ll be responsible for the overall experience, providing wireless and entertainment solutions to our in-store and at-home guests.

You’ll receive valuable hands-on training from mentors, advancement opportunities, base + commissions, bonuses, and a fun work environment!

As a Customer Advocate, You Will Receive

• Competitive Compensation
• Mentoring
• Unlimited Commissions Potential (Yes: Unlimited!)
• Performance-based Cash Bonuses
• Annual Sales Trip
• 57% Discounts on AT&T plans up to 5 lines
• Professional Development & Opportunities for Career Advancement
• Medical / Dental / Vision
• Paid Time-Off
• 401K
• Health Saving Account (Employer contributions)
• Life Insurance
• Long-Term Disability (LTD) Insurance
• Start-up / Family Culture
• Employee Assistance Program (counseling on health and wellness, work-life balance, and concierge services)
• Corporate Discounts (concert & sporting event tickets, restaurants, hotels, gyms, childcare, rental cars, and more!)

Duties And Responsibilities

• Brainstorm and identify ways of increasing sales to meet monthly sales goals individually as a team
• Welcome all guests in a professional and friendly manner both in-store, on the phone, and out in the field
• Cultivate an outstanding guest experience — provide guests with professional wisdom and advocate for the most appropriate products and AT&T solutions to meet their needs
• Develop and maintain business relationships within the community
• Participate and assist in marketing efforts to solicit and promote new business inside and outside of the retail store
• Assist with retail merchandising duties, like completing product inventory, maintaining a world-class retail environment, and cashier duties
• Demonstrate integrity and respect when interacting with guests and co-workers
• Troubleshoot and diagnose wireless products through Service & Repair procedures
• Assist with other tasks and duties

Requirements

• High school diploma or equivalent; 2-year/associate’s degree preferred
• Excellent communication, interpersonal, and effective problem-solving skills
• Strong organizational and time management skills
• Professional, energetic, motivated, and positive attitude
• Basic math, internet, and technology skills
• Previous experience in sales, hospitality, restaurant, or service industry preferred
• Availability of flexible scheduling to include days, evenings, and weekends
• Good driving record & reliable transportation
• Excellent references; must pass a background check
• This position involves sitting, standing, walking, reaching, bending, and light to moderate lifting