Customer Advocate

ImageFIRST Healthcare Laundry Specialists; City of Tonawanda (NY); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Route Sales Representative to enhance customer satisfaction and drive sales growth. This role involves managing customer relationships, ensuring product quality, and maximizing route efficiency. You'll be the face of the company, engaging with clients to provide tailored solutions and promote our values. With a focus on teamwork and a collaborative environment, this position offers the chance to make a significant impact while enjoying a range of benefits including medical coverage and a supportive company culture. If you're passionate about sales and customer service, this opportunity is perfect for you.

Benefits

Weekly pay - Commission based

Medical, Dental, Vision

401k (match)

Paid Time Off Package

Tuition Reimbursement

Referral Program

Great company culture

Collaborative team environment

Qualifications

• 3+ years in sales or route sales role required.
• Valid Driver’s License and excellent driving record needed.

Responsibilities

• Build strong customer relationships through sales strategies.
• Manage route for efficiency and maximize revenue.

Skills

Sales Experience

Customer Relationship Management

Route Management

Product Knowledge

Time Management

Education

High School Diploma or equivalent

Job description

Overview

Founded in 1967, ImageFIRST is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients’ linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry – 97% – ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service!

Check out our company page: https://www.imagefirst.com/company/

Responsibilities & Qualifications

This is a route-based service-oriented position requiring the employee to establish, maintain and build strong customer relationships through responsive and creative sales and service strategies. To grow existing customer business through sales and retention programs, to provide prompt, effective solutions to customer needs, to maximize route revenue through improved time management and upgraded product mix, to maximize contract terms by identifying changes in programs that require updated paperwork and to be ImageFIRST’s “face” to our customers and potential customers.

RESPONSIBILITIES:

• Support: Promote our values and the ImageFIRST way to build the company by positively impacting the lives of our associates, customers and community
• Customer Relationships: Handle all administrative aspects of sales, identify and resolve customer concerns, ensure customer satisfaction with company products and services, develop positive relationships with principal customer contacts, maintain enthusiastic and professional attitude and maximize customer contract term
• Route: Manage route to maximize efficiency, productivity and revenue: operate company equipment safely and responsibly, comply with applicable rules and regulations relating to safety and operation of commercial motor vehicles
• Sales: Increase account revenue by selling additional products and services, successfully complete sales programs, develop and implement strategies to identify new business opportunities. Meet or exceed sales objectives
• Product Management: load outs, inventories, quality-stains/damage, tape changes
• Product Knowledge: pricing, codes, colors, sizing, changes/quantities, availability, product application
• Load truck: organization, night before service, invoices, check rails, count-by-man, linen control sheet, maintain route books
• Unload Truck: check-in, empty soil carts, weigh carts
• Account appearance: organization of rails, hanger racks, plastic, wet bags, posters and repaid bags
• Truck Maintenance: timely communication of repairs, PM, accidents
• Paperwork: work order preparation and follow-up, invoice accuracy, credits, collection requirements

MINIMUM QUALIFICATIONS:

• Minimum of 3 years of experience within sales or a route sales role
• Ability to lift 25 pounds on a frequent basis
• Ability to drive commercial motor vehicle for up to 10 hours daily
• High School Diploma or equivalent
• Valid Driver’s License and Excellent Driving Record
• Sense of direction/knowledge of area

Company Values & Benefits

Required Competencies:

• Be Respectful: Value all we come in contact with
• Be Remarkable: Create a positive moment with every interaction
• Be Safe: Keep ourselves and those around us safe
• Be Honest: Be guided by truthfulness in all we do

Benefits:

• Weekly pay - Commission based
• Medical, Dental, Vision
• Pet, Legal, and Hospital Indemnity Insurance
• 401k (match)
• Paid Time Off Package
• Tuition Reimbursement
• Referral Program
• Great company culture
• Collaborative team environment

EOE / Drug-Free Workplace

We are proud to be an equal opportunity employer.All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law. We are fueled by the talent, passion, anddiversityof our associates.