Customer Advocate

Cintas; Chicago (IL); On-site; USD 80,000 - 100,000; Full time

Job summary

Cintas is looking for a Customer Advocate to join their Chicago location. In this role, you will provide excellent customer service to both internal partners and external customers. You will handle various responsibilities including customer calls, issue resolution, data entry, and account management. Ideal candidates will have customer service experience, strong communication skills, and proficiency in Microsoft Office.

Benefits

Comprehensive medical, dental, and vision benefits

401(k) with Company Match

Paid Time Off and Holidays

Skills Development and Training Opportunities

Employee Stock Ownership Plan (ESOP)

Disability, Life and AD&D Insurance, 100% Company Paid

Qualifications

• 1+ years' customer service experience required.
• High School Diploma/GED required; Bachelor's preferred.
• Experience with business-to-business account support is preferred.

Responsibilities

• Answer customer calls and provide prompt issue resolution.
• Data entry and account reconciliation tasks.
• Make outbound calls to resolve customer issues.

Skills

Customer service experience

Data entry

Issue resolution

Proficiency with Microsoft Office

Proofreading and editing

Education

High School Diploma/GED

Bachelor's Degree

Job description

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Title: Customer Advocate

Location:

Chicago, IL, US, 60638

Requisition Number: 203465

Job Description

Cintas is seeking a Customer Advocate to provide customer service to both our internal partners and our external customers through various activities. Responsibilities include answering customer calls and providing prompt issue resolution; data entry; assisting in account reconciliation; preparing reports and invoices; processing new accounts and orders; making outbound customer calls to obtain information and/or to provide follow up to resolve customer issues; and occasional miscellaneous projects.

Skills/Qualifications

Required

• 1+ years'customer service experience
• High School Diploma/GED; Bachelor's Degree preferred

Preferred

• Experience with heavy inbound andoutbound calls and transferring calls
• 3+ years' business-to-business account support
• Proficiency with Microsoft Office (Word, Exceland Outlook) and intranet/internet
• Experience with proofreading and editing documents

Benefits
Cintas offers comprehensive and competitive medical, dental and vision benefits, with premiums below the national average. We offer flexibility with four different medical plan options; one plan is offered at zero cost.

Additionally, our employee-partners enjoy:

• Competitive Pay
• 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP)
• Disability, Life and AD&D Insurance, 100% Company Paid
• Paid Time Off and Holidays
• Skills Development, Training and Career Advancement Opportunities

Compensation
A reasonable estimate of base salary for this role ranges between $18.91 - $23.05/Hour. The range takes into account factors that are considered in making compensation decisions including, but not limited to, skill sets, experience and training, and other business and organization needs. Please note, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decision are dependent on the facts and circumstances of each decision.

Company Information
Cintas Corporation helps more than one million businesses of all types and sizes get Ready to open their doors with confidence every day by providing products and services that help keep their customers’ facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday. Headquartered in the U.S., Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor’s 500 Index and Nasdaq-100 Index.

Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law.

This job posting will remain open for at least five (5) days.

Job Category: Service
Organization: Design Collective
Employee Status: Regular
Schedule: Full Time
Shift: 1st Shift

Nearest Major Market: Chicago
Job Segment: Data Entry, Administrative