Customer Advocacy & Storytelling Lead - SaaS Security

Obsidian Security; Boston (MA); On-site; USD 148,000 - 200,000; Full time

Benefits offered by this job

Equity and 401k

Healthcare with dental and vision

Flexible PTO and holidays

Parental leave (12 weeks)

Job summary

Obsidian Security is seeking a strategic and creative Customer Marketing Manager to build and scale programs that deepen customer engagement, celebrate customer success, and turn our users into passionate advocates. You’ll own customer storytelling—from case studies to milestone highlights—and scale Obsidian’s Customer Advocacy program.

In this role, you’ll leverage 5–7 years of experience in customer marketing, product marketing, or customer success, strong storytelling, and

Qualifications

• 5–7 years of experience in customer marketing, product marketing, or customer success.
• Good understanding of the cyber security space, SaaS and AI security is a plus.
• Exceptional storytelling, interviewing, and content development with LinkedIn engagement.
• Strong relationship builder able to work with customers and internal stakeholders.
• Highly organized and able to manage multiple projects simultaneously.
• Passionate about amplifying customer impact and building programs from the ground up.

Responsibilities

• Customer programs: Develop and manage advocacy and engagement programs.
• Customer content creation: Produce stories, case studies, testimonials, and milestones.
• Collaborate cross-functionally with CS, Sales, PPM, and Leadership.
• Advocacy & references: Maintain roster of customer champions for references and events.
• Insights & reporting: Track engagement and measure impact on retention and pipeline.

Skills

Customer marketing

Product marketing

Customer success

Storytelling

Content development

LinkedIn engagement

Relationship building

Project management

Job description

Obsidian Security is seeking a strategic and creative Customer Marketing Manager to build and scale programs that deepen customer engagement, celebrate customer success, and turn our users into passionate advocates. You’ll own customer storytelling—from case studies to milestone highlights—and scale Obsidian’s Customer Advocacy program.

In this role, you’ll leverage 5–7 years of experience in customer marketing, product marketing, or customer success, strong storytelling, and