Senior Customer Marketing Manager Obsidian Security

HelpfulRemote; Northern (KY); Hybrid; USD 148,000 - 200,000; Full time

Benefits offered by this job

Healthcare

401k

Flexible PTO

Parental leave

Job summary

HelpfulRemote is seeking a Customer Marketing Lead to build and scale our customer marketing and advocacy programs for a fast-growing SaaS security company.

You will create reference networks, lifecycle engagement initiatives, and compelling customer case studies and testimonials in collaboration with Product Marketing, Customer Success, Sales, and Leadership to surface standout stories and expand use cases across the business.

Qualifications

• 5-7 years of experience in customer marketing, product marketing, or customer success.
• Strong storytelling, interviewing and content creation skills.
• Experience engaging on LinkedIn for professional outreach and storytelling.
• Excellent relationship-building and ability to manage multiple projects simultaneously.

Responsibilities

• Build and scale customer marketing and advocacy programs.
• Develop reference networks and lifecycle engagement initiatives.
• Produce customer case studies and testimonials alongside product marketing.
• Collaborate with Customer Success, Sales and Leadership to surface strong customer stories and expand use cases.

Skills

Storytelling

Interviewing

Content creation

LinkedIn engagement

Relationship-building

Multi-project management

Customer marketing

Job description

This role focuses on building and scaling customer marketing and advocacy programs for a SaaS security company. Responsibilities include developing reference networks and lifecycle engagement initiatives, producing customer case studies and testimonials alongside product marketing, and working with Customer Success, Sales, and Leadership to surface strong customer stories and expand use cases.

Candidates should have 5-7 years of experience in customer marketing, product marketing, or customer success, with strong storytelling, interviewing, and content creation skills, plus effective use of LinkedIn for engagement. Familiarity with cybersecurity, especially SaaS and AI security, is a plus. Strong relationship-building and multi-project organization skills are also expected.

This is a full-time position open to candidates based in the United States, with a base salary range of $148,000 to $200,000 plus equity and potential incentive compensation. Benefits include healthcare, 401k, flexible PTO, and parental leave.

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