Customer Advocacy Manager — Insights & Quality Improvement

UOB; Central (LA); Hybrid; USD 85,000 - 120,000; Full time

Job summary

UOB is seeking a Manager for Customer Advocacy in Central Region, Louisiana. This hybrid role focuses on analyzing customer issues and identifying trends to improve service quality. Candidates should have strong analytical and customer service operations knowledge, effective communication skills, and a proactive mindset. Join UOB, a leading bank in Asia, and contribute to enhancing customer experiences within a diverse team over 80 years of history.

Qualifications

• Ability to interpret customer issue data and derive meaningful insights.
• High attention to detail and accuracy in reviewing complaint handling.
• Understanding of complaint management frameworks and service standards.

Responsibilities

• Conduct granular analysis of customer issues to identify trends.
• Perform quality checks to ensure accurate complaints classification.
• Communicate insights and collaborate with stakeholders.

Skills

Strong analytical skills

Attention to detail

Customer service operations knowledge

Effective communication

Process improvement mindset

Job description

UOB is seeking a Manager for Customer Advocacy in Central Region, Louisiana. This hybrid role focuses on analyzing customer issues and identifying trends to improve service quality. Candidates should have strong analytical and customer service operations knowledge, effective communication skills, and a proactive mindset. Join UOB, a leading bank in Asia, and contribute to enhancing customer experiences within a diverse team over 80 years of history.