Customer Sales Advisor - Warren, MI

Goodyear; Warren (MI); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical plans

401(k)

Certification reimbursement

Paid vacations

Job summary

Goodyear’s Just Tires centers seek a Customer Sales Advisor to engage guests, drive tire and service sales, and deliver outstanding service. You will build relationships, explain warranties and promotions, and guide customers from check-in to service completion.

The role emphasizes teamwork, dependability, and strong communication to meet sales goals in a fast-paced environment.

Qualifications

• Minimum prior guest service experience.
• Preferred automotive guest service or tire sales experience.
• Must be able to read, understand and follow procedures.

Responsibilities

• Drive and reach sales goals through guest interactions, including tire and service sales.
• Build guest relationships and ensure satisfaction by understanding needs.
• Explain warranties, advertising, and promotions of products and services.
• Handle guest interactions from check-in to completed service, including scheduling and checkout.

Skills

Guest service experience

Sales experience

Teamwork

Communication skills

Problem solving

Education

High School Diploma or GED

Job description

Goodyear owns and operates more than 580 tire and auto service centers nationwide. We offer a fun, fast paced work environment, with competitive base pay. Our comprehensive benefit package includes medical plans, 401(k), certification reimbursement and paid vacations. At Goodyear we invest in you and your future by providing excellent training for our technician, sales team and management positions. We offer fast track career advancement opportunities for hard working, team players who can deliver results.

General Description:

As a Customer Sales Advisor, you will gain hands-on experience in one of Just Tires centers by making meaningful connections while delivering outstanding service. You will also become familiar with quality, sales, and profitability and how to be successful in a team- environment.

Responsibilities will include, but not be limited to:

• Help drive and reach sales goals through guest interactions including tire and service sales
• Build guest relationships and ensure guest satisfaction through understanding their needs
• Understand and be able to describe all warranties, advertising, and promotion of products and services
• Take responsibility for guest interactions from initial experience through completed service, including checking in, scheduling appointment, accurately estimating time requirements, and checking out.
• Make recommendations to guests based on manufacturing recommendations
• Promote self-development by utilizing Company provided training tools
• Maintain a clean and safe work and guest area
• Perform a variety of manual tasks for extended periods of time, which may include light and heavy lifting, including consumer tires and wheels, standing, bending, and squatting.

Basic Qualifications:

• Prior guest service experience
• Valid driver's license
• Must be at least 18 years of age
• No relocation is being offered for this position
• Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future

Preferred Qualifications:

• High School Diploma or GED
• Previous Automotive Guest Service experience
• Previous Tire Sales experience

Position Criteria:

• Strong work ethic; independently motivated to produce results with limited influence from others
• Hard worker, someone who works diligently to get tasks done and demonstrates personal characteristics, such as responsibility, dependability, conscientiousness, communication, and teamwork
• Ability to review, analyze, and interpret information, identify problems, and make decisions
• Ability to read, understand, and follow procedures and guidelines
• Depending on location, our stores may be open 7 days a week, which may include weekends and some holidays

Commitment to following established safety policies and procedures

Sales Associate, Customer Service Representative, Sales Representative, Sales Support Specialist, Retail Sales Associate, Parts specialist, Sales and Service Specialist