Customer Sales Advisor - Des Plaines, IL

The Goodyear Tire & Rubber Company; Des Plaines (IL); On-site; USD 22,041 - 27,552; Full time

Benefits offered by this job

Medical plans

401(k)

Paid vacations

Tuition assistance

Tire discounts

Job summary

The Goodyear Tire & Rubber Company is looking for a Customer Sales Advisor to work in Just Tires centers. This role involves enhancing customer relationships and driving sales through effective service interactions.

Ideal candidates will have prior guest service experience, a valid driver's license, and must be at least 18 years old. The position offers a competitive pay range from $16 to $20/hr, highlighting the company's commitment to customer satisfaction.

Qualifications

• Prior guest service experience.
• Valid driver's license.
• Must be at least 18 years of age.

Responsibilities

• Help drive and reach sales goals through guest interactions.
• Build guest relationships and ensure guest satisfaction.
• Understand and describe all warranties and promotions.
• Take responsibility for guest interactions from check-in to checkout.
• Make recommendations based on manufacturing guidelines.
• Promote self-development utilizing company training tools.
• Maintain a clean and safe work area.
• Perform various manual tasks, including lifting.

Skills

Guest service experience

Communication skills

Sales abilities

Education

High School Diploma or GED

Job description

Pay & Benefits

The pay range for this position is $16 - $20/hr; base pay offered may vary depending on factors such as job-related knowledge, skills, experience, and market location. Selected candidates may be eligible for a number of benefits, including medical, prescription, dental, vision, 401(k), life insurance, disability, tuition assistance, sick and vacation time, and tire discounts.

Company Overview

Just Tires is an automotive service provider that has a high focus on customer experience and satisfaction. We offer a fun, fast paced work environment, with competitive base pay. Our comprehensive benefit package includes medical plans, 401(k), certification reimbursement and paid vacations. We invest in your training for technician, sales team and management positions, with fast track career advancement opportunities for hardworking team players who deliver results. Just Tires is a Goodyear company.

Role Overview

As a Customer Sales Advisor, you will gain hands‑on experience in one of Just Tires centers by making meaningful connections while delivering outstanding service. You will become familiar with quality, sales, and profitability and how to be successful in a team environment.

Responsibilities

• Help drive and reach sales goals through guest interactions including tire and service sales
• Build guest relationships and ensure guest satisfaction by understanding their needs
• Understand and be able to describe all warranties, advertising and promotion of products and services
• Take responsibility for guest interactions from initial experience through completed service, including checking in, scheduling appointments, accurately estimating time requirements, and checking out
• Make recommendations to guests based on manufacturing recommendations
• Promote self‑development by utilizing company provided training tools
• Maintain a clean and safe work and guest area
• Perform a variety of manual tasks for extended periods of time, which may include light and heavy lifting, including consumer tires and wheels, standing, bending, and squatting

Basic Qualifications

• Prior guest service experience
• Valid driver's license
• Must be at least 18 years of age
• No relocation is being offered for this position
• Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future

Preferred Qualifications

• High School Diploma or GED
• Previous automotive guest service experience
• Previous tire sales experience

Position Criteria

• Strong work ethic; independently motivated to produce results with limited influence from others
• Hard worker, someone who works diligently to get tasks done and demonstrates personal characteristics such as responsibility, dependability, conscientiousness, communication, and teamwork
• Ability to review, analyze, and interpret information, identify problems, and make decisions
• Ability to read, understand, and follow procedures and guidelines
• Depending on location, stores may open 7 days a week, including weekends and some holidays
• Commitment to following established safety policies and procedures