Customer Administrative Specialist, Government (Remote - Midwest)

RELX; United States; Remote; USD 40,000 - 70,000; Full time

Job summary

Join a dynamic sales organization as a Customer Administrative Specialist, where you will support Civilian Markets by making outbound sales contacts and maintaining customer relationships. This role offers the opportunity to develop your skills in account management and sales while working independently in a fast-paced environment. You will engage with diverse clients, manage sales leads, and utilize Salesforce to track your success. Be part of a forward-thinking company that values inclusivity and encourages innovation through diverse perspectives.

Qualifications

• Basic knowledge in selling and account management.
• Ability to multitask and adapt to changing priorities.
• Proficiency in Salesforce and operational systems.

Responsibilities

• Make outbound sales contacts and pursue leads.
• Accept orders, maintain customer records, and complete documentation.
• Inform customers about new products and maintain communication with the sales team.

Skills

Sales Skills

Account Management

Multitasking

Self-Motivation

Communication Skills

Technical Presentation

Education

High School Diploma

Bachelor's Degree (preferred)

Tools

Salesforce

Job description

About the Business:

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Government vertical, our solutions assist government agencies and law enforcement to drive insights from complex data sets, improving operation efficiency, increasing program integrity, discovering, and recovering revenue, and making timely and informed decisions to enhance investigations. You can learn more about LexisNexis Risk at the link below.

https://risk.lexisnexis.com/government

About the team:

Are you looking to join an industry-leading sales organization? Our strategic civilian sales team focuses on retaining existing revenue, generating new business within existing accounts and new business acquisition.

About the job:

The Customer Administrative Specialist serves in a supporting role for Civilian Markets at the state and local levels.

You'll Be Responsible For:

• Making outbound sales contact (including cold calling) and pursuing sales leads to develop a portfolio of buying customers
• Accepting orders, closing sales, maintaining customer records, and completing required documentation
• Identifying and qualifying prospective customers as well as recording sales prospecting activity in salesforce
• Represent an assigned product line that may overlap other sales teams' territories, if applicable
• Working with territory/account, product/services, or sales processes with limited complexity
• Informing customers of new product/service introductions and prices
• Maintaining communication with the Sales Director and Team Lead
• Maintaining a proficient understanding of Accurint and the ability to demonstrate platform and discuss pricing plans

Qualifications:

• Basic functional knowledge and skills in selling and account management as well as the ability to deepen your knowledge of products and solutions
• Ability to develop an understanding of key business drivers and apply this knowledge the work
• Ability to multitask and respond effectively to changing priorities and/or situations
• Self-motivation and the ability to work independently
• Proficiency in use of Salesforce and other internal operational systems
• Ability to present information in an appropriate style and make technical information clear
• Ability to persuade of others/clients in standard situations
• Professional demeanor and strong work ethic

Learn more about the LexisNexis Risk team and our culture here .

At LexisNexis Risk Solutions, having diverse employees with different perspectives is key to creating innovative new products for our global customers. We have 30 diversity employee networks globally and prioritize inclusive leadership and equitable processes as part of our culture. Our aim is for every employee to be the best version of themselves. We would actively welcome applications from candidates of diverse backgrounds and underrepresented groups.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

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