Customer Adaptation Solutions Engineer - Heavy Trucks

Volvo Group Truck Center; Greensboro (NC); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Retirement plan

Professional development

Work-life programs

Job summary

Volvo Group in Greensboro, NC is seeking a Customer Adaptation Solutions Engineer for heavy trucks. You will own the commercial evaluation of complex customer requests, coordinating across Sales, Pricing, Engineering and Strategy to deliver validated solutions.

The role demands strong product knowledge, strategic thinking, and the ability to present clear business cases to executives. Strong communication and cross-functional leadership are essential.

Qualifications

• Bachelor’s or master’s degree in Engineering or equivalent industry experience.
• 3+ years of experience in engineering, technical sales, product management, or strategic quotation management.
• Experience making complex commercial decisions involving competing customer, financial, technical, and operational considerations.
• Experience leading cross-functional work without relying solely on direct reporting authority.
• Experience developing pricing recommendations, business cases, portfolio strategies, or customer solution strategies.
• Excellent written and oral communication skills.

Responsibilities

• Own the End-to-End Commercial Customer Adaptation (CA) process from intake to outcome review.
• Coordinate the process flow across Sales, Pricing, Engineering, Product Management, Strategy, and other stakeholders.
• Develop strong product knowledge to support accurate vehicle configuration and customer solutions.
• Translate complex technical requirements into commercially sound recommendations for sales and customers.
• Exercise independent reasoning and delegated authority to approve or elevate customer requests.
• Determine when to use existing offerings vs. custom development and provide portfolio recommendations.

Skills

Cross-functional collaboration

Commercial decision making

Pricing recommendations

Strategic quotation management

Excellent communication

Education

Bachelor’s or master’s degree in Engineering or equivalent industry experience

Job description

Customer Adaptation Solutions Engineer - Heavy Trucks

Location: Dublin, VA, US, 24084 Greensboro, NC, US, 27409

Position Type: Professional

Permanent/Temporary: Permanent

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

The Commercial Solutions Engineer is the primary commercial decision-maker for complex and nonstandard customer solution requests. The role owns the end-to-end commercial customer adaptation quotation process, from initial opportunity assessment through solution strategy, pricing, approval, quotation delivery, implementation handoff, and outcome review.

Operating at the intersection of Sales, Product Management, Engineering, and Operations, the Commercial Solutions Engineer will develop a deep understanding of Volvo truck configurations and offering and exercise independent reasoning and delegated decision authority to determine whether, how, and under what commercial conditions Volvo should fulfill a technical customer request.

The role balances customer value, technical and operational complexity, profitability, product portfolio strategy, and long-term business impact. The Commercial Solutions Engineer is expected to resolve matters within established authority levels, engage cross-functional stakeholders when their expertise or approval is required, and escal... only those decisions that exceed defined financial, technical, legal, or policy thresholds.

The position is accountable not only for individual commercial decisions, but also for strengthening the decision frameworks, processes, and product strategies used to address future customer needs.

Key Responsibilities

End-to-End Commercial Customer Adaptation (CA) Process Ownership

• Own the commercial evaluation of complex and nonstandard customer requests from initial intake through final decision, quotation delivery, implementation handoff, and outcome review.
• Coordinate the complete process flow across Sales, Pricing, Engineering, Product Management, Strategy, and other stakeholders.

Product and Technical Knowledge

• Develop and maintain strong knowledge of Volvo Trucks products, specifications, features, options, and applications to support accurate vehicle configuration and customer solutions.
• Translate complex technical requirements into commercially sound recommendations, serving as a trusted product resource for sales, dealers, customers, and cross-functional partners.

Commercial Judgment and Decision Authority

• Exercise independent reasoning and delegated authority to approve, conditionally approve, decline, or elevate customer solution requests.
• Evaluate whether customer value and expected financial return justify engineering effort, operational complexity, timing, risk, and long-term support requirements.

Portfolio and Offering Strategy

• Determine when customer needs should be addressed through existing portfolio offerings and when custom development may be commercially justified.
• Translate quotation activity into actionable recommendations regarding which offerings Volvo should standardize, expand, modify, partner to provide, or discontinue.

Strategic Market and Customer Analysis

• Synthesize market developments, customer behavior, competitive activity, and technology trends into implications for CA and commercial strategy and product direction.
• Identify future customer requirements and recommend proactive CA portfolio, pricing, or process responses.

Executive Customer and Stakeholder Engagement

• Lead strategic technical and commercial CA discussions with major customers, dealers, sales leadership, and internal executives.
• Present complex CA recommendations in clear business terms, including customer value, financial impact, strategic fit, risks, alternatives, and implementation requirements.

Who are you?

Do you dream big? We do too, and we are excited to grow together. In this role, you will bring:

Education

• Bachelor’s or master’s degree in Engineering or equivalent industry experience.

Experience

• Three or more years of progressively responsible experience in engineering, technical sales, product management, or strategic quotation management within the heavy-duty automotive or a related industry.
• Demonstrated experience making complex commercial decisions involving competing customer, financial, technical, and operational considerations.
• Experience leading cross-functional work without relying solely on direct reporting authority.
• Experience developing pricing recommendations, business cases, portfolio strategies, or customer solution strategies.
• Excellent written and oral communication skills.

Ready for the next move?

If you want to make a real impact in your career, Volvo Trucks is where you want to be. We look forward to meeting you.

Posting closes on 11/18/2026.

At the Volvo Group, we strive for a clear, transparent, and straightforward compensation approach, motivating you to contribute to the company’s growth. For this position, the base pay is set at $90,000.00 - $120,000.00 annually, and where applicable, bonus eligible. The range for this role, as well as final salary offered, is determined by several factors including, but not limited to, geographic location, work-related knowledge, certifications, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer.

In addition to a solid package of compensation and benefits, plus you will enjoy:

• Competitive medical, dental and vision insurance.
• Generous paid time off.
• Competitive matching retirement savings plans.
• Working environment where your safety, health and wellbeing come first.
• Focus on professional and personal development through Volvo Group University.
• Programs that make today’s challenging reality of combining work and personal life easier.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead,we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.

Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.