Customer Accounts Advisor

Ex-MilitaryCareers.com USA; Virginia, Richmond (MN, VA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Customer Accounts Advisor to enhance customer relationships and drive payment collections. This role involves maintaining customer accounts, promoting timely lease renewals, and supporting sales efforts. Ideal candidates will possess strong interpersonal skills, a knack for organization, and the ability to multitask effectively. Join a dynamic team dedicated to making a positive impact on customer experiences while enjoying a flexible schedule and competitive pay. If you thrive in a fast-paced environment and are passionate about customer service, this opportunity is perfect for you.

Qualifications

• Must be at least 21 years old with a valid driver's license.
• Preferred: two years of retail/customer service experience.

Responsibilities

• Maintain and update customer accounts, including recording all payment appointments.
• Contact customers who have not renewed their lease agreements via home visits and phone calls.

Skills

Empathy

Multi-tasking

Organizational Skills

Negotiation Skills

Persuasion Skills

Communication Skills

Education

High School Diploma or Equivalent

Tools

Computer Skills

Job description

Customer Accounts Advisor

Hiring Range Minimum to Maximum: $14.25 - $15.00

This position is also eligible for incentive pay based on performance.

Aaron's Customer Account Advisors serve as coaches to our customers, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customer satisfaction. As a Customer Account Advisor, you will build relationships with customers both over the phone and face-to-face to help bring them closer to ownership.

Skills for Success
Customer Account Advisors should connect well with people, demonstrate empathy, listen attentively, explain clearly, and handle difficult conversations successfully. Strong multi-tasking, organizational, negotiation, and persuasion skills are essential. All team members share our purpose and passion for making a positive difference and creating lasting personal connections.

The Work

• Maintain and update customer accounts, including recording all payment appointments in the store system.
• Contact customers who have not renewed their lease agreements via home visits and phone calls.
• Promote the benefits of timely lease renewal payments.
• Assist the Customer Account Manager in achieving revenue and renewal goals.
• Support merchandise returns and guest deliveries as directed.
• Clean and certify returned merchandise in the Quality Assurance Center.
• Complete weekly vehicle maintenance and route sheets daily.
• Load, secure, and protect product in company vehicles.
• Operate company vehicles safely.
• Assist the Sales Team as needed.
• Perform any additional duties as requested by management.

Requirements

• Must be at least 21 years old in the U.S. with a valid driver's license and meet the company's Driver Qualification Policy, including a satisfactory MVR; in Canada, at least 18 years old.
• Must meet DOT certification requirements in applicable states.
• Flexible schedule, including hours from 8 am to 9 pm.
• Ability to lift up to 50 lbs unassisted and up to 300 lbs with a dolly.
• Preferred: two years of retail/customer service experience.
• High School diploma or equivalent preferred.
• Excellent interpersonal and communication skills.
• High energy and ability to multitask effectively.
• Proper telephone etiquette.
• Uphold Aaron's brand and protect company assets.
• Maintain a professional appearance.
• Proficient computer skills.