Customer Accounts Advisor

Aaron's; Stroudsburg (Monroe County); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Customer Accounts Advisor, where you'll play a vital role in customer engagement and satisfaction. This position offers a dynamic work environment focused on building meaningful relationships while helping customers navigate their lease agreements. With competitive pay and a robust benefits package, this role is more than just a job—it's a career with purpose. Enjoy Sundays off and various perks that support your well-being and professional growth. If you're passionate about making a difference and thrive in a team-oriented setting, this opportunity is perfect for you.

Benefits

Sundays Off

Employee Assistance Program

Employee Purchase Program

Tuition Reimbursement

401(k) Plan with Contribution Matching

Paid Time Off

Life and Disability Insurance

Medical, Dental and Vision Insurance

Paid Paternal Leave

Pay on Demand

Qualifications

• Two years of retail/customer service experience preferred.
• Excellent interpersonal and communication skills.

Responsibilities

• Maintain updated customer information and document payment appointments.
• Direct contact with customers for lease agreement renewals.
• Assist with merchandise returns and deliveries.

Skills

Customer Service

Empathy

Negotiation

Multi-tasking

Communication

Education

High School Diploma or Equivalent

Tools

Computer Skills

Job description

Customer Accounts Advisor C1239 - Stroudsburg, 353 Main St, Stroudsburg, Pennsylvania, United States of America Req #66492 Tuesday, April 29, 2025

We are Aaron’s - an industry leader in the sales and lease-to-own retail industry known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job – it is a career with purpose.

Customer Accounts Advisor

Hiring Range Minimum to Maximum: $14.25 - $15.00

This position is also eligible for incentive pay based on performance.

Aaron’s Customer Account Advisors serve as coaches to our customers, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership.

Skills for Success

Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation, and persuasion skills are necessary. Like all Aaron’s team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.

The Work

1. Attainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
2. Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone.
3. Sell customers on the benefits of timely lease agreement renewal payments.
4. Assist the Customer Account Manager in setting and achieving daily, weekly, and monthly revenue and renewal goals.
5. Assist with merchandise returns and guest deliveries as directed by management.
6. Clean and certify merchandise in the Quality Assurance Center for all items personally returned.
7. Complete and maintain weekly vehicle maintenance sheet and route sheets daily.
8. Load, secure, and protect product in company vehicle.
9. Safely operate company vehicle.
10. Assist the Sales Team as needed.
11. Any reasonable duties requested by management.

Requirements

1. United States at least 21 years old with a valid state Driver’s License and compliance with the Company’s Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.
2. Must meet DOT requirements to obtain certification in required states (United States).
3. Ability to work schedule of hours varying from 8 am to 9 pm.
4. Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly.
5. Two years of retail/customer service experience preferred.
6. High School diploma or equivalent preferred.
7. Excellent interpersonal and communication skills.
8. High energy with the ability to effectively perform all functions of the store and multitask effectively.
9. Proper telephone etiquette.
10. Uphold the Aaron’s Brand and protect company assets.
11. Maintain a professional appearance.
12. Proficient computer skills.

Aaron’s Total Rewards

Our team members are our greatest asset. As an expression of our appreciation, Aaron’s is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes:

• Sundays off
• Employee assistance program
• Employee purchase program with exclusive discounts
• Physical and financial well-being programs
• Tuition reimbursement
• Employee Business Resource Groups
• 401(k) plan with contribution matching
• Paid time off, including vacation days, sick days, and holidays
• Life and disability insurance
• Medical, dental and vision insurance
• Paid paternal leave
• Pay on Demand

Note: The pay range provided is the lowest to highest rate believed to be paid at the time of posting. Pay may be more or less, and ranges can be modified. Salary within the range depends on education, experience, skills, performance, and organizational needs.

About Aaron’s

At Aaron’s, we offer sales and lease-to-ownership of furniture, electronics, appliances, and accessories across the U.S. and Canada. We aim to positively influence people’s lives. We are committed to diversity and inclusion and are an equal opportunity employer. Applicants requiring accommodations should contact [emailprotected].