Customer Accounts Advisor

Aaron's; Northport (AL); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Customer Accounts Advisor, where you'll play a vital role in enhancing customer satisfaction and driving lease renewals. This position offers the chance to build meaningful relationships with customers while working in a dynamic, team-oriented environment. With competitive pay and a comprehensive benefits package, this role is more than just a job—it's a career with purpose. If you're passionate about making a positive impact and thrive in a high-energy setting, this opportunity is perfect for you.

Benefits

401(k) Plan with Contribution Matching

Paid Time Off

Medical, Dental, and Vision Insurance

Tuition Reimbursement

Employee Assistance Program

Employee Purchase Program

Life and Disability Insurance

Paid Paternal Leave

Sundays Off

Pay on Demand

Qualifications

• Two years of retail/customer service experience preferred.
• Must be at least 21 years old with a valid Driver’s License.

Responsibilities

• Maintain customer accounts and document payment appointments.
• Assist in achieving revenue and renewal goals.
• Conduct home visits and phone calls for lease renewals.

Skills

Customer Service

Communication Skills

Multi-tasking

Negotiation Skills

Organizational Skills

Empathy

Persuasion Skills

Education

High School Diploma or Equivalent

Tools

Computer Skills

Job description

Customer Accounts Advisor C0582 - Tuscaloosa, 2300 Mcfarland Blvd Ste 26, Northport, Alabama, United States of America Req #66838 Friday, May 9, 2025

We are Aaron’s - an industry leader in the sales and lease-to-own retail industry known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job – it is a career with purpose.

Customer Accounts Advisor

Hiring Range Minimum to Maximum: $12.25-$13.00

This position is also eligible for incentive pay based on performance.

Aaron’s Customer Account Advisors serve as coaches to our customers, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one step closer to ownership.

Skills for Success

Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation, and persuasion skills are necessary. Like all Aaron’s team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.

The Work

• Attainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
• Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone
• Sell customers on the benefits of timely lease agreement renewal payments
• Assist the Customer Account Manager in setting and achieving daily, weekly, and monthly revenue and renewal goals
• Assist with merchandise returns and guest deliveries as directed by management
• Clean and certify merchandise in the Quality Assurance Center for all items personally returned
• Complete and maintain weekly vehicle maintenance sheet and route sheets daily
• Load, secure and protect product in company vehicle
• Safely operate company vehicle
• Assist the Sales Team as needed
• Any reasonable duties requested by management

Requirements

• Must be at least 21 years old in the United States with a valid state Driver’s License and compliance with the Company’s Driver Qualification Policy, including a satisfactory MVR (driving record). In Canada, at least 18 years old.
• Must meet DOT requirements to obtain certification in required states (United States)
• Ability to work a schedule with hours varying from 8 am to 9 pm
• Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
• Two years of retail/customer service experience preferred
• High School diploma or equivalent preferred
• Excellent interpersonal and communication skills
• High energy with the ability to perform all store functions and multitask effectively
• Proper telephone etiquette
• Uphold the Aaron’s Brand and protect company assets
• Maintain a professional appearance
• Proficient computer skills

Aaron’s Total Rewards

Our team members are our greatest asset. We offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a benefits package including:

• Sundays off
• Employee assistance program
• Employee purchase program with exclusive discounts
• Physical and financial well-being programs
• Tuition reimbursement
• Employee Business Resource Groups
• 401(k) plan with contribution matching
• Paid time off, including vacation days, sick days, and holidays
• Life and disability insurance
• Medical, dental, and vision insurance
• Paid paternal leave
• Pay on Demand

**Benefits vary based on employment status. The pay range provided is the minimum to maximum we believe we would pay at the time of posting. Actual pay may vary based on factors such as education, experience, location, and performance. The range may be adjusted in the future.

About Aaron’s

At Aaron’s, we offer sales and lease-to-ownership of items like furniture, electronics, and appliances across the US and Canada. We are committed to making a positive difference in the lives of our customers and team members. Join us today.

Aaron’s is an equal opportunity employer, celebrating diversity and inclusion. All qualified applicants will receive consideration without regard to protected characteristics. Candidates requiring accommodation should contact [emailprotected].