Customer Accounts Advisor

Aaron's, LLC; Eden (NC); On-site; USD 10,000 - 60,000; Full time

Job summary

Aaron’s, a leading retailer, is seeking a Customer Accounts Advisor who will coach customers on payment collections and lease renewals while ensuring satisfaction. Ideal candidates will possess strong interpersonal skills, a high school diploma, and a passion for customer service, contributing to the brand's commitment to making a positive difference.

Qualifications

• Must be at least 21 years old with a valid driver’s license.
• Retail/customer service experience preferred.
• Excellent interpersonal and communication skills.

Responsibilities

• Maintain and update customer accounts, documenting all payment appointments.
• Contact customers for lease renewals via home visits and phone calls.
• Assist the Customer Account Manager in achieving revenue and renewal goals.

Skills

Empathy

Listening

Multi-tasking

Organizational skills

Negotiation skills

Persuasion skills

Education

High School diploma or equivalent

Job description

Customer Accounts Advisor

Hiring Range Minimum to Maximum: $12.25 - $13.00

This position is also eligible for incentive pay based on performance.

Aaron’s Customer Account Advisors serve as coaches to our customers, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customer satisfaction. As a Customer Account Advisor, you will build relationships with customers over the phone and face-to-face to help bring them closer to ownership.

Skills for Success

Customer Account Advisors should connect well with people, demonstrate empathy, listen attentively, explain clearly, and handle difficult conversations effectively. Strong multi-tasking, organizational, negotiation, and persuasion skills are essential. All Aaron’s team members share a passion for making a positive difference and creating lasting personal connections.

The Work

• Maintain and update customer accounts, including documenting all payment appointments.
• Contact customers who have not renewed their lease agreements, via home visits and phone calls.
• Promote the benefits of timely lease agreement payments.
• Assist the Customer Account Manager in achieving revenue and renewal goals.
• Support merchandise returns and guest deliveries as directed.
• Ensure merchandise is cleaned and certified in the Quality Assurance Center.
• Maintain weekly vehicle maintenance and route sheets daily.
• Load, secure, and protect product in company vehicles.
• Operate company vehicles safely.
• Support the Sales Team as needed.
• Perform any other duties assigned by management.

Requirements

• Must be at least 21 years old in the U.S. with a valid driver’s license and meet the company’s driver qualification policy, including a satisfactory MVR. In Canada, at least 18 years old.
• Must meet DOT certification requirements in applicable states.
• Availability to work hours from 8 am to 9 pm.
• Ability to lift up to 50 lbs. unaided and up to 300 lbs. with assistance.
• Retail/customer service experience preferred.
• High School diploma or equivalent preferred.
• Excellent interpersonal and communication skills.
• High energy, capable of multitasking effectively.
• Proper telephone etiquette.
• Uphold the Aaron’s brand and protect company assets.
• Maintain a professional appearance.
• Proficient computer skills.