Customer Accounts Advisor Plus

ARMStaffing; Washington (Washington County); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company is seeking a Customer Account Advisor Plus to support the Accounts Department in lease agreement renewals. The successful candidate will engage directly with customers, ensuring timely payments, and managing various responsibilities ranging from customer counseling to vehicle operation. This role requires good communication and organizational skills, with the potential for incentive pay based on performance.

Qualifications

• Preferred high school diploma or equivalent.
• Ability to lift and load merchandise 50-300 pounds.
• Valid Driver’s License and MVR required.

Responsibilities

• Assist in lease agreement renewals and customer acquisition.
• Document customer appointments and maintain updated information.
• Safely operate company vehicle and assist sales team as needed.

Skills

Communication skills

Organizational skills

Driving skills

Education

High School diploma or equivalent

Job description

Job Title: Customer Account Advisor Plus Job Family: Company Stores PAY: The hourly range for this position is $13.25 to $14.00. This position is also eligible for incentive pay based on performance.	FLSA Status: Non Exempt Job Code:176 & 136
Summary:	The Customer Account Advisor assists the Accounts Department in lease agreement renewal
Duties and Responsibilities:	The Acquisition and Maintenance of Customers Protect Company assets Direct immediate contact with customers who have not renewed their Lease agreement(s) both in the field and on the phone Act as a customer counselor who resells the benefits of timely lease agreement renewal payments Assist in setting and achieving daily, weekly and monthly revenue and renewal goals Document all customer appointments in the store computer system Maintain updated customer information Assist with merchandise returns and customer deliveries as directed Perform responsibilities of the Customer Account Manager when directed Safely operate company vehicle Load, secure and protect product in company vehicle Clean and certify merchandise in the Quality Assurance Center for all items personally returned Complete and maintain weekly vehicle maintenance sheet and route sheets daily Assist the Sales Team as needed
Education and Experience:	High School diploma or equivalent preferred
Required Skills and Competencies:	Position routinely requires lifting, loading and “dollying” merchandise 50-300 pounds Good communication and interpersonal relationship skills Strong telephone etiquette Good organizational skills Professional groomed appearance Good driving skills Ability to work schedule of budgeted hours varying from 8am to 9pm Satisfactory MVR, D.O.T physical/certification in states that require it, criminal background investigation with job performance reference check and required testing, a valid Driver’s License and compliance with the Company’s Driver Qualification Policy