Customer Account Specialist

John Deere India Pvt. Ltd.; Johnston (IA); Remote; USD 40,000 - 60,000; Full time

Job summary

Join John Deere as a Customer Account Specialist, where you will engage with customers to manage their accounts and negotiate payment plans. This remote position requires strong communication skills and a background in customer service. You'll have the opportunity to work in a company committed to innovation and excellence, with competitive benefits.

Benefits

Performance bonuses

Healthcare benefits

Tuition assistance

Fitness subsidies

Qualifications

• Experience in a call center or related customer service environment.
• Ability to manage multiple tasks and build strong customer relationships.

Responsibilities

• Use telephone negotiating techniques to build and maintain customer relationships.
• Negotiate payment plan modifications according to established policies and procedures.
• Administer collection efforts within federal and state regulations.

Skills

Effective communication

Negotiation

Problem solving

Teamwork

Education

Bachelors degree or equivalent

Tools

Microsoft Office

Job description

There are over 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we're all about at John Deere. And it's why we're investing in our people and our technology like never before! Here the world's brightest minds are tackling the world's biggest challenges. If you believe one person can make the world a better place, we'll put you to work. RIGHT NOW.

John Deere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to, among other things, race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, status as a protected veteran, or status as a qualified individual with disability.

Primary Location: United States (US) - Iowa - Johnston
Function: Financial Services (CA)
Title: Customer Account Specialist - 113519
Onsite/Remote:Remote Position

This position is eligible for remote work at the present time. The arrangement may be delayed for training or other job acclimation purposes and remains subject to change.

Your Responsibilities

As a Customer Account Specialist for JD Financial Worldwide Headquarters located in Johnston, IA, as a remote role,you will:

• Use telephone negotiating techniques to build and maintain customer relationships
• Review payment history and account information. Update/confirm debtor information
• Negotiate payment plan modifications according to established policies and procedures
• Administer collection efforts within federal and state regulations and company policy

VISA Sponsorship is NOT Available for this position

What Skills You Need

• Experience working in a call center or related customer service environment
• Ability to remain seated for long periods of time to perform telephone work in a call center environment
• Experience managing multiple tasks for multiple products using various systems and processes
• Effective communication skills, both verbal and written
• Experience working in a team environment
• Experience building strong working relationships to resolve customer inquiries

What Makes You Standout

• Effective problem solving, negotiation and conflict resolution skills
• Strong computer aptitude with the ability to learn quickly and apply new knowledge
• Experience using Microsoft Office programs such as Excel, Word, etc.
• Experience in customer service or collections in a financial environment

Education

Ideally you will have a degree or equivalent related work experience in the following:

• Bachelors degree or equivalent related work experience

What You'll Get

At John Deere, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. Here, you'll enjoy the freedom to explore new projects, the support to think outside the box and the advanced tools and technology that foster innovation and achievement. Additionally, we offer a comprehensive reward package to help you get started on your new career path, including:

• Highly competitive base pay and performance bonuses
• Savings & Retirement benefits (401K and Defined Contribution)
• Healthcare benefits with a generous company contribution in the Health Savings Account
• Adoption assistance
• Employee Assistance Programs
• Tuition assistance
• Fitness subsidies and on-site gyms at specific Deere locations
• Charitable contribution match
• Employee Purchase Plan & numerous discount programs for personal use

Must be 18 years of age or older to apply

The information contained herein is not intended to be an exhaustive list of all responsibilities and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines.

The terms of the applicable benefit plans, and all company actions administering or interpreting these plans, continue to control. Deere & Company reserves the right to suspend, amend, modify, or terminate the Plan(s) in any manner at any time, including the right to modify or eliminate any cost-sharing between the company and participants. Changes, which can be made at any time, are made by action of the company's board of directors, or to the extent authorized by resolution of its board of directors, or by the Deere & Company Compensation Committee. In the event of a conflict between the language of the official Plan Documents and this document, the language of the official Plan Documents will control.

The John Deere Health Benefit Plans for Salaried Employees and The John Deere Benefit Plan for Wage Employees comply with applicable Federal civil rights laws and do not discriminate on the basis of race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, status as a protected veteran, or status as a qualified individual with disability.

About the company

John Deere India Private Limited was founded in 2001. The company's line of business includes the manufacturing of farm machinery and equipment.

Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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