Customer Accounts Advisor

Aaron's; Chiefland (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Customer Accounts Advisor to enhance customer relationships and drive lease agreement renewals. This role offers the chance to make a meaningful impact in customers' lives while working in a dynamic, team-oriented environment. With a focus on customer satisfaction, you'll utilize your strong communication and negotiation skills to promote the benefits of timely payments and assist in achieving revenue goals. Join a company that values its team members and offers a comprehensive benefits package, including career training and performance incentives.

Benefits

Sundays Off

Employee Assistance Program

Employee Purchase Program with Discounts

Well-being Programs

Tuition Reimbursement

401(k) with Matching

Paid Time Off

Insurance Options

Paid Paternal Leave

Pay on Demand

Qualifications

• Must be at least 21 years old with a valid driver’s license.
• Preferred: two years of retail/customer service experience.

Responsibilities

• Maintain and update customer accounts and document payment appointments.
• Contact customers for lease agreement renewals via home visits and phone calls.

Skills

Customer Service

Multi-tasking

Negotiation

Persuasion

Interpersonal Skills

Communication Skills

Education

High School Diploma or Equivalent

Tools

Computer Skills

Job description

Customer Accounts Advisor C1021 - Chiefland, 2145 Nw 11th Dr, Chiefland, Florida, United States of America Req #66652 Monday, May 5, 2025

We are Aaron’s - an industry leader in sales and lease-to-own retail, known for quality brand names and superior customer service. We offer our team members opportunities to reach their full potential in a team-oriented, energetic, and recognition-based environment with competitive pay and benefits. This is more than a job – it is a career with purpose.

Customer Accounts Advisor

Hiring Range Minimum to Maximum: $12.75 - $13.50

This position is also eligible for incentive pay based on performance.

Customer Account Advisors serve as coaches to our customers, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customer satisfaction. As a Customer Account Advisor, you will build relationships with customers over the phone and face-to-face to help bring them closer to ownership.

Skills for Success

Customer Account Advisors connect well with people, demonstrate empathy, listen attentively, explain simply, and navigate difficult conversations successfully. Strong multi-tasking, organizational, negotiation, and persuasion skills are essential. All team members share a passion for making a positive difference in customers' lives and creating strong personal connections.

The Work

• Maintain and update customer accounts, including information in the store system and documenting payment appointments.
• Contact customers who have not renewed their lease agreements via home visits and phone calls.
• Promote the benefits of timely lease agreement payments.
• Assist in setting and achieving revenue and renewal goals.
• Support merchandise returns and guest deliveries as directed.
• Certify merchandise in the Quality Assurance Center for returned items.
• Complete weekly vehicle maintenance and route sheets daily.
• Load, secure, and protect products in the company vehicle.
• Operate company vehicle safely.
• Assist the Sales Team as needed.
• Perform any other duties as requested by management.

Requirements

• Must be at least 21 years old in the U.S. with a valid driver’s license and meet the company's driver qualification policy, including a satisfactory MVR. In Canada, minimum age is 18.
• Must meet DOT certification requirements in applicable states.
• Ability to work hours from 8 am to 9 pm.
• Ability to lift up to 50 lbs. unaided and up to 300 lbs. with assistance.
• Preferred: two years of retail/customer service experience.
• High School diploma or equivalent preferred.
• Excellent interpersonal and communication skills.
• High energy and ability to multitask effectively.
• Proper telephone etiquette.
• Uphold Aaron’s brand and protect company assets.
• Maintain a professional appearance.
• Proficient computer skills.

Aaron’s Total Rewards

We value our team members and offer career training, performance incentives, advancement opportunities, and a comprehensive benefits package including:

• Sundays off
• Employee assistance program
• Employee purchase program with discounts
• Well-being programs
• Tuition reimbursement
• Employee Business Resource Groups
• 401(k) with matching
• Paid time off
• Insurance options
• Paid paternal leave
• Pay on Demand

Benefits vary based on employment status. The pay range is an estimate and may be adjusted based on various factors.

About Aaron’s

We offer sales and lease-to-ownership of furniture, electronics, appliances, and accessories across the U.S. and Canada. We are committed to diversity and inclusion and are an equal opportunity employer. Candidates needing accommodations during recruitment should contact [emailprotected].

Aaron’s is an Equal Opportunity Employer.

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• Job Family: Corporate Retail Store
• Job Function: Store Associate
• Pay Type: Hourly

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