Customer Accounting Specialist 2 (OPEN & PROMOTIONAL)

spokanecounty; Merced (CA); Remote; USD 47,000 - 65,000; Full time

Job summary

Spokane County's Utilities Division seeks a diligent accounts and billing specialist for regular, full-time work. After in-office training, the role moves to remote work, handling sewer billing, payments, and payroll related tasks.

You will manage time cards, process vouchers, maintain billing databases, respond to customer inquiries, and prepare reports for audits. This position requires accuracy, strong data entry, and the ability to resolve billing problems.

Responsibilities

• Enters time cards for the Utilities Division and coordinates payroll processing.
• Maintains accounts and records for billing, including printing and mailing bills.
• Processes sewer customer payments daily and resolves payment issues.
• Researches account details and ownership information using parcel and sewer maps.
• Communicates with customers about billing questions and explains rate schedules.

Job description

Employee Type: Regular

Department: Sewer Operations

Salary: $46,716.80 - $65,395.20 Annually / $3,893.07 - $5,449.60 Monthly / $22.46 - $31.44 Hourly

Scheduled Weekly Hours: 40

Overtime Eligibile: Yes

Job Posting Date Range: 10/13/2026 - Until Filled

Job Summary:

PRIORITY CONSIDERATION WILL BE GIVEN IN ACCORDANCE WITH THE APPLICABLE COLLECTIVE BARGAINING AGREEMENT OR COUNTY POLICY.

NOTE: Following in-office training, this position will be remote.

This position performs journey level work assignments. The position allocated to this class is responsible for performing a wide variety of administrative, financial, and accounting functions related to customer accounts, billing, payments, and payroll in the Utilities Division. The work may include solving complex problems or billing discrepancies. Work processes include sewer billing and payments; General Facilities Charges; Capital Facilities Rates; Aquifer Protection Area billing; establishing new accounts; researching and processing segregations and aggregations; maintaining billing databases; processing vouchers; processing personnel time cards, payroll, and leave balances.

ESSENTIAL JOB FUNCTIONS

• Enters time cards for the Utilities Division, coordinates payroll processing, prepares payroll reports, matches leave requests to time cards, prepares leave balance reports, resolves discrepancies, and provides information for audits.
• Prepares and processes payment documents (vouchers) and purchase orders.
• Maintains a petty cash account, keeps records and balances in accordance with auditor policies and practices.
• Maintains accounts and records for printing and mailing of bills. Works cooperatively with other staff and departments to obtain information necessary for billing.
• Processes sewer customer payments on a daily basis, resolves payment problems, prints reports, maintains records of adjustments and reconciles daily ledger, determines refunds, and resolves customer account problems.
• Researches questions regarding site, parcel number, legal description, subdivision, lot, and block information in regards to legal ownership, delinquent accounts, and recorded liens using computer database systems, parcel and sewer maps, legal documents, permits, and other paper records.
• Monitors accounts, identifies delinquencies, sends out lien warning letters, and coordinates payment arrangements with owners/taxpayers/tenants for past due accounts prior to filing a lien against the property.
• Reviews payments on liens and prepares and processes paperwork to release liens.
• Provides research and analysis to diagnose and resolve problems on billing accounts, and to update billing account information.
• Obtains data, including historical water consumption records and computes appropriate billing amounts.
• Establishes new accounts to be billed, including research on ownership, legal descriptions, and basis for establishing fees and charges to new billing accounts. Establishes Aquifer Protection Area Fees, Capital Facilities Charges, General Facilities Charges, and Sewer Service Charges and initiates fees and charges on customer accounts.
• Prepares, prints, and circulates reports on accounts, to other staff and departments.
• Reviews Aquifer Protection Area Fees and commercial account Sewer Service Charges annually for changes to the basis, and revise fees and charges, as appropriate.
• Certifies annual Aquifer Protection Area Fees to the Treasurer's office for placement on tax statements.
• Researches and processes segregations and aggregations of tax parcels, as necessary to revise existing billing accounts, or establish new billing accounts.
• Communicates with customers regarding questions, complaints, or requests regarding customer accounts or billing. Explains customer rate schedules to customers. Researches account history and provide answers to questions. Resolves customer billing problems or errors, as appropriate.
• Answers phones and greets visitors; screens calls, directs calls to appropriate parties; refers callers or visitors to the correct destination; takes messages and/or provides routine information regarding the office function.
• Opens, sorts, date stamps and distributes incoming mail; prepares outgoing mail.
• Gathers, organizes, copies, binds, and prepares documents, files and informational packets.
• Processes routine drafts, proofreads, edits or performs data entry for a variety of documents such as correspondence, agendas, schedules and forms.
• Maintains databases such as address lists, inventory check-out records and/or visitor records.
• Sorts, files, and tabulates various documents, records, maps, microfilm, etc.; and prepares new files or categories within established filing systems; ent