Customer Account Specialist

Milwaukee Succeeds; Town of Brookfield (WI); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Excellent pay with annual merit increases

Medical, dental, vision, life, and disability insurance

401(k) retirement plan with a 6% dollar for dollar company match

Paid vacation and holidays

Tuition reimbursement

Long‑term stability with opportunities for advancement

Job summary

Silgan Containers in the Town of Brookfield, Wisconsin, is seeking a Customer Account Specialist to assist with customer inquiries including order processing and management. The role requires effective communication skills and an associate degree or relevant experience.

This position offers excellent pay with benefits such as medical, dental, vision insurance, retirement plans, and opportunities for professional growth within the company.

Qualifications

• Associate degree and at least one year of work experience, or high-school diploma and at least two years of experience in customer service or inside sales.
• Effective communication, time management, and problem-solving skills.
• Passion for teamwork and achieving common goals.
• Intermediate proficiency in Microsoft Office (Word, Excel, PowerPoint).

Responsibilities

• Serve as Silgan’s voice to our customers, building strong customer relationships.
• Listen to and acknowledge customer inquiries and requests, communicating courteously.
• Work with internal teams to identify current and future customer needs.
• Process orders and maintain forecasts, supporting product flow.
• Act as the key point of contact with stakeholders.
• Problem-solve order fulfillment concerns.
• Organize, review, and report data.
• Monitor customer accounts for timely payments.

Skills

Effective communication

Time management

Problem-solving skills

Teamwork

Intermediate proficiency in Microsoft Office

Education

Associate degree or high-school diploma with experience

Job description

Silgan Containers is looking for a Customer Account Specialist to assist with customer inquiries and service, including order processing and management, forecasting, and customer account coordination.

The role is based onsite in the office 5 days per week and offers opportunities for growth within the company.

What We Offer

• Excellent pay with annual merit increases
• Medical, dental, vision, life, and disability insurance
• Additional benefits such as pet insurance, wellness programs, and online workout options
• 401(k) retirement plan with a 6% dollar for dollar company match
• Paid vacation, holidays, and tuition reimbursement
• Long‑term stability with opportunities for advancement
• A culture that values safety, innovation, and promotion from within

Responsibilities

• Serve as Silgan’s voice to our customers, building strong customer relationships
• Listen to and acknowledge customer inquiries and requests, communicating courteously and succinctly
• Work with internal teams to identify current and future customer needs
• Process orders and maintain forecasts, supporting the product flow through the supply chain from warehouse to customers
• Act as the key point of contact, communicating effectively and proactively with internal and external stakeholders
• Problem‑solve order fulfillment concerns
• Organize, review, and report data
• Monitor customer accounts and support accounts payable/receivable to ensure timely payments

Qualifications

• Associate degree and at least one year of work experience, or high‑school diploma and at least two years of experience in customer service or inside sales
• Effective communication, time management, and problem‑solving skills
• Passion for teamwork and achieving common goals
• Intermediate proficiency in Microsoft Office (Word, Excel, PowerPoint)

About Silgan Containers

America’s largest metal food packaging producer. The company strives toward sustainability by reducing its carbon footprint, selecting like‑minded suppliers, and providing recyclable products.

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

All job requirements are subject to possible modification to accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or others.

Employees will be required to follow any other job‑related instructions and perform other job‑related duties requested by their supervisor in compliance with federal and state laws.

Silgan is an Equal Opportunity Employer. We consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital status, or the presence of a disability, which would not prevent the performance of essential job duties with, or without reasonable accommodation of any other protective status.

Silgan is a drug‑free workplace.