Customer Account Specialist

Smurfit Westrock Company; Rogers (AR); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Comprehensive training

Competitive salary

Job summary

Smurfit Westrock is seeking a Customer Account Specialist to manage customer accounts and day-to-day order fulfillment for Missouri/Arkansas locations. You will own order management, inventory oversight, and respond to inquiries on status of accounts, orders, and shipments, aligning with sales policies and business goals.

This role offers training and development within a global packaging company prioritizing Sustainability, Safety, and Inclusion.

Qualifications

• Experience in Customer Service or Account Management within a manufacturing environment.
• HS or GED is required; degree preferred.
• Proficiency in MS Office Suite, and the ability to learn multiple system interfaces.
• Excellent communication skills, excellent problem-solving skills, able to react within a rapidly changing environment.
• Detail-oriented and able to analyze various sources of information that are relevant to the business.
• Must have the ability to perform several tasks concurrently with ease and professionalism.

Responsibilities

• Maintain accounts and develop strong customer relationships to support current and future business opportunities.
• Develop internal relationships to support timely, accurate responses to customer expectations.
• Coordinate daily delivery schedules with scheduling and shipping to ensure on-time delivery and communicate with sales, management, and the customer.
• Identify best supply chain solutions to maximize service and minimize costs.
• Track customer warehouse products and manage min/max levels; analyze monthly usages and restocking per customer.
• Address customer questions and complaints with input from sales and management as needed.
• Ensure cost-conscious pricing and margins; support accurate invoicing.

Skills

Customer service

Account management

Communication skills

Problem-solving

Detail-oriented

Multitasking

Education

HS or GED

Degree preferred

Tools

MS Office Suite

Job description

The opportunity:

The Customer Account Specialist is responsible for successfully managing customer accounts and the day-to-day operations of the order fulfillment process for Smurfit Westrock Missouri / Arkansas locations. Responsibilities include order management, inventory order management for ongoing business, quoting new business, and serving as the main point of contact for customer inquiries on status of accounts, orders, and shipments. Providing this service requires total knowledge and understanding of sales policies, business plan goals and customer requirements.

This role is a great entry point into the world of packaging, providing opportunities to advance and learn alongside accomplished leaders in the industry. You will collaborate with a close-knit team and with cross-divisional contacts to learn our business.

How you will impact Smurfit Westrock:

• Assist sales team by maintaining accounts and developing strong customer relationships to support and promote current and future business opportunities
• Develop strong internal working relationships to support and promote efficient, timely, and accurate response to customer expectations
• Ensure total customer satisfaction and on-time delivery by coordinating and processing daily delivery schedules with scheduling and the shipping department and communicating same with sales, management, and the customer
• Play a part in determining the best supply chain solution to maximize service and minimize costs
• Manage and track customer warehouse products to ensure availability and min/max levels while managing overruns and underruns. Analyze monthly usages and re-stocking per customer
• Address customer complaints and questions seeking aid from sales and management as necessary
• Maintain proper checks and balances for optimum cost benefits relative to margin and customer pricing
• Understand cost information and identify opportunities for cost containment and margin improvement; ensure accurate product pricing for invoicing
• Negotiate win-win solutions for customers’ order fulfillment, if necessary, to accommodate for production and shipment delays
• Ensure our customers get the quality, consistency, and responsiveness they deserve

What you need to succeed:

• Experience in Customer Service or Account Management within a manufacturing environment
• HS or GED is required; degree preferred
• Proficiency in MS Office Suite, and the ability to learn multiple system interfaces
• Excellent communication skills, excellent problem-solving skills, able to react within a rapidly changing environment
• Detail-oriented and able to analyze various sources of information that are relevant to the business
• Must have the ability to perform several tasks concurrently with ease and professionalism

What we offer

• Corporate culture based on integrity, respect, accountability, and excellence
• Comprehensive training with numerous learning and development opportunities
• An attractive salary reflecting skills, competencies, and potential
• A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.

Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.