Customer Account Specialist

Smurfit-Westrock; Rogers (AR); On-site; USD 42,000 - 54,000; Full time

Job summary

Smurfit Westrock is seeking a Customer Account Specialist to manage customer accounts and the day-to-day order fulfillment for our Missouri/Arkansas locations. You will handle order management, inventory coordination, quoting new business, and serve as the main contact for inquiries on status of accounts, orders, and shipments.

This role offers exposure to our packaging operations, collaboration with a close-knit team, and opportunities to grow with a global packaging leader dedicated to safety,

Qualifications

• Experience in Customer Service or Account Management within a manufacturing environment.
• HS or GED is required; degree preferred.
• Proficiency in MS Office Suite and ability to learn multiple system interfaces.
• Excellent communication and problem-solving skills; detail-oriented.

Responsibilities

• Manage customer accounts and day-to-day order fulfillment for Missouri/Arkansas locations.
• Handle order management and inventory coordination; quote new business.
• Serve as main contact for customer inquiries on accounts, orders, and shipments.
• Collaborate with sales, scheduling, and management to meet customer needs.
• Support cost containment and pricing accuracy; ensure on-time delivery.

Skills

Customer Service

Account Management

MS Office Suite

Communication skills

Problem-solving

Detail-oriented

Education

High School Diploma or GED

College degree preferred

Tools

MS Office Suite

Job description

Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate.

The opportunity:

The Customer Account Specialist is responsible for successfully managing customer accounts and the day-to-day operations of the order fulfillment process for Smurfit Westrock Missouri / Arkansas locations. Responsibilities include order management, inventory order management for ongoing business, quoting new business, and serving as the main point of contact for customer inquiries on status of accounts, orders, and shipments. Providing this service requires total knowledge and understanding of sales policies, business plan goals and customer requirements.

This role is a great entry point into the world of packaging, providing opportunities to advance and learn alongside accomplished leaders in the industry. You will collaborate with a close-knit team and with cross-divisional contacts to learn our business.

How you will impact Smurfit Westrock:

• Assist sales team by maintaining accounts and developing strong customer relationships to support and promote current and future business opportunities
• Develop strong internal working relationships to support and promote efficient, timely, and accurate response to customer expectations
• Ensure total customer satisfaction and on-time delivery by coordinating and processing daily delivery schedules with scheduling and the shipping department and communicating same with sales, management, and the customer
• Play a part in determining the best supply chain solution to maximize service and minimize costs
• Manage and track customer warehouse products to ensure availability and min/max levels while managing overruns and underruns. Analyze monthly usages and re-stocking per customer
• Address customer complaints and questions seeking aid from sales and management as necessary
• Maintain proper checks and balances for optimum cost benefits relative to margin and customer pricing
• Understand cost information and identify opportunities for cost containment and margin improvement; ensure accurate product pricing for invoicing
• Negotiate win-win solutions for customers’ order fulfillment, if necessary, to accommodate for production and shipment delays
• Ensure our customers get the quality, consistency, and responsiveness they deserve

What you need to succeed:

• Experience in Customer Service or Account Management within a manufacturing environment
• HS or GED is required; degree preferred
• Proficiency in MS Office Suite, and the ability to learn multiple system interfaces
• Excellent communication skills, excellent problem-solving skills, able to react within a rapidly changing environment
• Detail-oriented and able to analyze various sources of information that are relevant to the business
• Must have the ability to perform several tasks concurrently with ease and professionalism

What we offer:

• Corporate culture based on integrity, respect, accountability, and excellence
• Comprehensive training with numerous learning and development opportunities
• An attractive salary reflecting skills, competencies, and potential
• A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.

Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.