Customer Account Specialist

Collins Aerospace; Windsor Locks (CT); On-site; USD 69,000 - 131,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Three weeks of vacation

401(k) plan with employer matching

Job summary

Collins Aerospace in Windsor Locks, CT is seeking a Customer Account Specialist to be the focal point for ensuring customer satisfaction for units repaired within the supplier network. You will collaborate with Supply Chain Management, Finance, and technical teams to drive service levels and own all customer issues during the process.

The role blends tactical execution and strategic oversight, emphasizing control of components input into the Repair Management Services vendor portfolio.

Qualifications

• Typically requires a University Degree and minimum 2 years prior relevant experience or an Advanced Degree in a related field.
• Non-US Person - Must be authorized to work in the U.S. without the company’s immigration sponsorship now or in the future. The company will not offer immigration sponsorship for this position. The company will not seek an export authorization for this role.
• SAP experience

Responsibilities

• Drive key operational performance requirements for Repair Management Services customers including both airline and engine overhaul centers
• Consistent, complete and accurate communication of account information and delivery commitments to customers and supporting organizations
• Support accurate order entry/induction of customer orders into SAP
• Manage customer units upon receipt in facility for same-day shipment to supplier and/or allocation into hospital/quarantine area
• Follow up on all customer requests in a timely and effective manner
• Track and measure the performance results. Provide and present quarterly progress reports and business reviews to customers and Fleet Managers as required
• Coordinate between Supplier Team and Fleet Management to enable successful delivery performance and ensure 'one voice' to the customer
• Work with Fleet Management to prioritize critical customer needs and identify issues that will impact them
• Continually develop process improvement initiatives based upon review of on-going operations
• Generate and manage sales orders in SAP including account financials in accordance with contractual obligations
• Aircraft On Ground (AOG) support and availability during off business hours as required.
• Travel up to 5%.

Education

University Degree

Tools

SAP

Job description

Location: US-CT-WINDSOR LOCKS-B1 ~ 1 Hamilton Rd ~ BLDG 1
Date Posted: 2026-10-28
Country: United States of America
Location: US-CT-WINDSOR LOCKS-B1 ~ 1 Hamilton Rd ~ BLDG 1
Position Role Type: Onsite
U.S. Citizen, U.S. Person, or Immigration Status Requirements: Must be authorized to work in the U.S. without the company’s immigration sponsorship now or in the future. The company will not offer immigration sponsorship for this position. The company will not seek an export authorization for this role.
Security Clearance Type: None/Not Required
Security Clearance Status: Not Required

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense.

We are looking for a Customer Account Specialist who you will be the focal point for ensuring customer satisfaction for units repaired within the supplier network. You will work closely with the Supply Chain Management, Finance, and technical teams to drive customer service levels and act as the owner for all issues the customer may experience during the process. The focus of this position will be both tactical and strategic with primary focus on the control of components input into the Repair Management Services vendor portfolio. It is expected that you will use the ACE tools and be proficient in communications and data analysis.

What You Will Do

• Drive key operational performance requirements for Repair Management Services customers including both airline and engine overhaul centers
• Consistent, complete and accurate communication of account information and delivery commitments to customers and supporting organizations
• Support accurate order entry/induction of customer orders into SAP
• Manage customer units upon receipt in facility for same-day shipment to supplier and/or allocation into hospital/quarantine area
• Follow up on all customer requests in a timely and effective manner
• Track and measure the performance results. Provide and present quarterly progress reports and business reviews to customers and Fleet Managers as required
• Coordinate between Supplier Team and Fleet Management to enable successful delivery performance and ensure 'one voice' to the customer
• Work with Fleet Management to prioritize critical customer needs and identify issues that will impact them
• Continually develop process improvement initiatives based upon review of on-going operations
• Generate and manage sales orders in SAP including account financials in accordance with contractual obligations
• Aircraft On Ground (AOG) support and availability during off business hours as required.
• Travel up to 5%.

Qualifications You Must Have

• Typically requires a University Degree and minimum 2 years prior relevant experience or an Advanced Degree in a related field.
• Non-US Person - Must be authorized to work in the U.S. without the company’s immigration sponsorship now or in the future. The company will not offer immigration sponsorship for this position. The company will not seek an export authorization for this role.
• SAP experience

Qualifications We Prefer

• Prior Contracts experience in technical sales, marketing, or customer service
• Experience with customer focus and influence ability, contract management and execution including financial compliance.

What We Offer

Some of our competitive benefits package includes:

• Medical, dental, and vision insurance
• Three weeks of vacation for newly hired employees
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
• Tuition reimbursement program
• Student Loan Repayment Program
• Life insurance and disability coverage
• Optional coverages you can buy: pet insurance, home and auto insurance, additional life and accident insurance,critical illnessinsurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Carrot Health to hormonal health, fertility, and family planning
• Adoption Assistance
• Autism Benefit
• Employee Assistance Plan, including up to 10 free counseling sessions
• Healthy You Incentives, wellness rewards program
• Doctor on Demand, virtual doctor visits
• Bright Horizons, child and elder care services
• Teladoc Medical Experts, second opinion program
• And more!

We make modern flight possible for millions of travelers and our military every second. Our major product lines are on-board virtually every aircraft flying. Be it keeping passengers safe with our emergency power generation systems or creating a positive in flight experience through reliable cabin pressure controls and quieter engines, Power & Controls focuses on delivering a best-in-class experience to our customers. We hire the top people in the industry. Their ideas drive our performance, and our integrity keeps our customers happy. Join us as we take flight!

• Please ensure the role type (defined below) is appropriate for your needs before applying to this role.

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 68,900 USD - 131,100 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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