Customer Account Specialist

Vibrantz Technologies Inc.; Quincy (IL); On-site; USD 25,000 - 30,000; Full time

Job summary

Vibrantz Technologies Inc. is seeking a Customer Account Specialist in Quincy, IL to manage orders from entry through delivery and serve as the primary contact for assigned accounts.

You will collaborate with Sales, Production, Planning, and Finance to ensure accurate fulfillment and exceptional customer service. The role requires 2–3 years in related roles, experience with ERP systems, and strong MS Office skills.

Qualifications

• 2–3 years in customer service, account management, order management, logistics coordination, or related role.
• Experience using ERP systems for order processing and customer account management.
• Strong Microsoft Office skills and ability to follow written procedures.
• Strong customer service, communication, organizational, and time management skills.
• Ability to work independently and across functions, solve problems, and meet deadlines.

Responsibilities

• Manage customer orders through the ERP system with accurate pricing, quantities, shipping instructions, and delivery requirements.
• Serve as the primary contact for assigned accounts, providing timely order and delivery updates and building relationships.
• Coordinate with Sales, Production, Planning, Supply Chain, Shipping, Logistics, and Finance to support order fulfillment.
• Investigate and resolve issues with orders, shipments, invoices, returns, and credits as needed.
• Maintain accurate customer and order records, track performance, and identify opportunities to improve service processes.

Skills

Customer service

Time management

Organization

Communication

Problem solving

Education

Associate degree (Business Administration or related)

Tools

ERP systems

MS Office

IFS

Qualtrax

Job description

About Vibrantz Technologies

Vibrantz Technologies is a leading global provider of specialty chemicals and materials solutions whose purpose is to bring color, performance, and vibrancy to life. Every day, our employees, the products we make, and our valued customer partnerships are inspired by this purpose.

Serving over 11,000 customers, Vibrantz's technologies are trusted in a variety of advanced materials, color solutions and performance coatings applications and consumer products. We are experts in particle engineering, glass and ceramic science and color technology. Our technologies are used in small amounts to make big impacts on applications and consumer products, including durable vehicles and batteries, easier-to-clean appliances, energy efficient roof titles and bricks, stronger and more decorative glass, and echo-friendly paints.

Headquartered in Houston, Texas, Vibrantz has over 50 manufacturing facilities and sales offices on six continents, and we employe 4,500 individuals. Our shared culture is rooted strongly in our four core values that focus on winning with customers, striving for excellence, championing people, and doing the right thing.

Vibrantz is owned by American Securities, a leading U.S. private equity firm that invests in market-leading North American companies with annual revenue generally ranging from $200 million to $2 billion and/or $50 million to $200 million of EBITDA. American Securities and its affiliates have approximately $23 Billion under management and are based in New York with an office in Shanghai.

For more information, please visit www.vibrantz.com and www.american-securities.com

Location

Quincy, IL

Total Rewards

We offer comprehensive total rewards packages including base pay, variable incentive programs, 401K, medical, dental, vision, life & disability and variety of well-being resources that meet the needs of our diverse workforce. Union benefits are governed by the applicable collective bargaining unit agreement.

$18.08 - $22.60

Vibrantz is committed to maintaining pay transparency in accordance with applicable laws and best practices. Compensation for this position will be determined based on a combination of factors, including education, professional certifications, relevant experience, and other job-related considerations permitted by law.

Role Overview

The Customer Account Specialist manages assigned customer accounts and the full order lifecycle, from order entry through delivery. This role serves as a primary customer contact, ensuring orders, account information, and delivery requirements are managed accurately and communicated effectively. The position partners across commercial, manufacturing, supply chain, logistics, and finance functions to resolve issues, support timely fulfillment, and deliver a consistent customer experience.

Key Responsibilities

• Manage customer orders through the ERP system, ensuring accurate entry of pricing, quantities, shipping instructions, delivery requirements, and supporting documentation.
• Serve as the primary contact for assigned accounts, providing timely order, product availability, shipment, and delivery updates while building strong customer relationships.
• Coordinate with Sales, Production, Planning, Supply Chain, Shipping, Logistics, and Finance to support order fulfillment and address customer requirements.
• Investigate and resolve issues involving orders, shipments, invoices, returns, product availability, and deliveries, including processing credits, return authorizations, and replacement orders as appropriate.
• Maintain accurate customer and order records, track account activity and performance metrics, and identify opportunities to improve service processes and operational efficiency.

Required Qualifications

• Minimum of 2–3 years of experience in customer service, customer account management, order management, logistics coordination, or a related role.
• Experience using ERP systems for order processing and customer account management.
• Strong Microsoft Office skills and ability to accurately follow and execute written procedures.
• Strong customer service, communication, organizational, and time management skills.
• Demonstrated ability to work independently, collaborate across functions, solve problems, take initiative, and meet deadlines.

Preferred Qualifications

• Associate degree in Business Administration, Supply Chain, Customer Service, or a related field, or a relevant combination of education and experience.
• Experience in a manufacturing, chemical, industrial, or distribution environment.
• Experience with IFS, Qualtrax, or similar business systems.

Vibrantz is committed to protecting your privacy. We provide a Website Privacy Policy located on our www.vibrantz.com site to explain the type of information we collect and inform you of the specific practices and guidelines that protect the security and confidentiality of your personal data. Please read that pocky carefully. If any term in the policy is unacceptable to you, please do not use the Website or provide any personal data. This policy may change from time to time (see Revisions to our Privacy Policy on www.vibrantz.com).

Vibrantz Technologies Inc. ("Vibrantz") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Vibrantz strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, cree, national origin or ancestry, ethnicity, sex gender, age physical or mental disability, genetic information, sexual orientation, or any other characteristics protected under applicable federal, state or local law.