Licensed Customer Service Representative/Account Specialist - REMOTE

Texan Insurance; United States; Remote; USD 40,000 - 55,000; Full time

Job summary

Texan Insurance is looking for a Licensed Customer Service Representative/Account Specialist for a fully remote position. The role involves assisting clients with their insurance needs, policy servicing, and claims support. Ideal candidates should have an active P&C license, customer service experience, and excellent communication skills. Enjoy benefits such as health insurance, 401(k) matching, and opportunities for career growth.

Benefits

Health insurance

Dental insurance

401(k) with match

Generous PTO

Company equipment for remote setup

Promotional paths for top performers

Qualifications

• 6+ months insurance customer service experience.
• Tech-savvy with experience in AMS360/Applied Epic a plus.
• Quiet home office setup for professional calls.

Responsibilities

• Be the first point of contact for clients via phone, email, and chat.
• Policy servicing - changes, renewals, and billing assistance.
• Claims support - guide clients through the process.

Skills

Phone communication

Written communication

Customer service

CRM management

Education

Active P&C License

Tools

AMS360

Applied Epic

Job description

Licensed Customer Service Representative/Account Specialist - REMOTE

About Texan Insurance

Texan Insurance is dedicated to protecting what matters most to our clients by providing tailored insurance solutions and exceptional service. With decades of industry experience, we specialize in offering personalized coverage for home, auto, life, and commercial needs. Our team takes pride in building lasting relationships through trust, integrity, and a commitment to excellence. At Texan Insurance, we believe in empowering our employees and delivering unmatched value to our customers, ensuring peace of mind every step of the way. As a company rooted in community and innovation, we are not just an insurance provider—we are a partner you can depend on.

LICENSED Personal Lines Customer Service Representative/Account Specialist - REMOTE
Work From Home | Competitive Pay + Benefits | Growth Opportunities

Join Texan Insurance - Where Your Customer Service Skills Shine!

We are seeking a licensed P&C professional for a fully remote customer service role that makes a real difference. If you love helping clients navigate insurance needs from the comfort of your home, this is your perfect match!

100% Work From Home - No commute, just productive days in your preferred workspace
Licensed Professionals Preferred - Put your P&C license to work (unlicensed with experience may apply)
Comprehensive Benefits - Health, dental, 401(k) with match, and generous PTO
Career Growth - Promotional paths for top performers
Tech Provided - Company equipment for your remote setup

Your Remote Role:

Be the first point of contact for clients via phone, email, and chat
Policy servicing - changes, renewals, and billing assistance
Claims support - guide clients through the process
Cross-sell opportunities - identify client needs
CRM management - keep records accurate and current

We Need:

Active P&C License (REQUIRED)
6+ months insurance customer service experience
Tech-savvy with AMS360/Applied Epic experience (a plus)
Outstanding phone and written communication skills
Quiet home office setup for professional calls