Customer Account Specialist

Deere; Johnston (IA); Remote; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Customer Account Specialist to join their dynamic team. In this role, you will leverage your customer service skills to build strong relationships and negotiate payment plans. This position offers the opportunity to work remotely while being part of a supportive and innovative environment. You will be empowered to grow your career with access to advanced tools and technology, as well as a comprehensive rewards package that includes competitive pay, healthcare benefits, and tuition assistance. If you are passionate about making a positive impact and enjoy working in a collaborative setting, this is the perfect opportunity for you.

Benefits

Highly Competitive Base Pay

Performance Bonuses

401K and Defined Contribution

Healthcare Benefits

Adoption Assistance

Employee Assistance Programs

Tuition Assistance

Fitness Subsidies

Charitable Contribution Match

Employee Purchase Plan

Qualifications

• Experience in customer service or call center environments.
• Strong communication and negotiation skills are essential.

Responsibilities

• Build and maintain customer relationships via telephone negotiations.
• Review and update payment history and account information.

Skills

Customer Service Experience

Effective Communication Skills

Negotiation Skills

Problem Solving Skills

Teamwork

Education

Bachelor's Degree or Equivalent Experience

Tools

Microsoft Office (Excel, Word)

Job description

Customer Account Specialist

Johnston, Iowa, United States

ID: 112156

Job Description

There are over 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we're all about at John Deere. And it's why we're investing in our people and our technology like never before! Here the world's brightest minds are tackling the world's biggest challenges. If you believe one person can make the world a better place, we'll put you to work. RIGHT NOW.

John Deere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to, among other things, race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, status as a protected veteran, or status as a qualified individual with disability.

Primary Location: United States (US)- Iowa - Johnston
Function: Financial Services
Title: Customer Account Specialist-112156
Onsite/Remote: Remote Position

This position is eligible for remote work at the present time. The arrangement may be delayed for training or other job acclimation purposes and remains subject to change.

Your Responsibilities

As a Customer Account Specialist for the John Deere Financial division located in Johnston, IA, you will:

• Use telephone negotiating techniques to build and maintain customer relationships.
• Review payment history and account information. Update/confirm debtor information.
• Negotiate payment plan modifications according to established policies and procedures.
• Administer collection efforts within federal and state regulations and company policy.

VISA Sponsorship is NOT available for this position

What Skills You Need

• Experience working in a call center or related customer service environment.
• Ability to remain seated for long periods of time to perform telephone work in a call center environment.
• Experience managing multiple tasks for multiple products using various systems and processes.
• Effective communication skills, both verbal and written.
• Experience working in a team environment.
• Experience building strong working relationships to resolve customer inquiries.

What Makes You Stand Out

• Effective problem solving, negotiation and conflict resolution skills.
• Strong computer aptitude with the ability to learn quickly and apply new knowledge.
• Experience using Microsoft Office programs such as Excel, Word, etc.
• Experience in customer service or collections in a financial environment.

Education

Ideally you will have a degree or equivalent related work experience in the following:

• Bachelors degree or related experience.

What You'll Get

At John Deere, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. Here, you'll enjoy the freedom to explore new projects, the support to think outside the box and the advanced tools and technology that foster innovation and achievement. Additionally, we offer a comprehensive reward package to help you get started on your new career path, including:

• Highly competitive base pay and performance bonuses
• Savings & Retirement benefits (401K and Defined Contribution)
• Healthcare benefits with a generous company contribution in the Health Savings Account
• Adoption assistance
• Employee Assistance Programs
• Tuition assistance
• Fitness subsidies and on-site gyms at specific Deere locations
• Charitable contribution match
• Employee Purchase Plan & numerous discount programs for personal use

Must be 18 years of age or older to apply.

The information contained herein is not intended to be an exhaustive list of all responsibilities and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines.