Customer Account Specialist

Mcnaughton Mckay Group; Gastonia (NC); On-site; USD 48,000 - 64,000; Full time

Job summary

Mcnaughton Mckay Group in Gastonia, NC is seeking a Customer Account Specialist to serve as the primary contact for customers and internal teams. You will ensure the right products are selected, ordered, and delivered to meet business needs.

Responsibilities include managing orders, negotiating pricing, coordinating with suppliers, tracking shipments, and supporting billing and inventory. You will collaborate across departments to ensure timely delivery and high customer satisfaction.

Qualifications

• Bachelor’s degree or equivalent experience preferred; high school diploma required.
• Knowledge of electrical distribution operations; 2+ years in related roles preferred.
• Strong written and verbal communication; ability to work independently and prioritize tasks.

Responsibilities

• Manage customer orders, changes, and cancellations via phone, fax, or other channels.
• Negotiate pricing, delivery terms, and shipping charges with customers.
• Identify non-stock vendors; coordinate pricing and delivery with suppliers and purchasing.

Skills

Communication skills

Negotiation

Customer service

Education

Bachelor’s degree preferred

High school diploma required

Job description

Job Details: Job Location: Gastonia, NC - 1408 Castle Court - Gastonia, NC 28052, Position Type: Full Time, Customer Account Specialist

The Customer Account Specialist is the primary internal contact for external customers and internal customers, including the outside sales staff. This position ensures the appropriate product is selected, ordered, and delivered to the customer based on the customers’ business needs.

Key Responsibilities

• Manages customer orders, changes, and cancellations as received via phone call, fax, or other electronic communication.
• Determines, negotiates, and/or communicates pricing (including margins, discount, shipping charges, etc.), delivery terms, shipping instructions or restrictions, anticipated delays, and any additional information requested. Receives, analyzes and processes customer non-conformances and initiates immediate containment actions to satisfy the customer.
• Uses discretion and judgment when negotiating price to maximize profit margin while meeting the customer’s requirements.
• Researches and identifies current vendors or other sources that carry non-stock product to fill customer order. Negotiates pricing and delivery directly with these suppliers. Coordinates order placement with purchasing team.
• Oversees large scale customer projects/orders ensuring product availability and timely delivery according to customer project timelines and goals.
• Responds to customer requests by providing information on product information, price, delivery, expediting, and tracking missing or delayed shipments.
• Analyzes system generated reports to proactively track and/or expedite the status of open orders and quotes.
• Provides customer with product and technical support.
• Acts as main point of contact between customer and internal departments to ensure customer satisfaction.
• Identifies opportunities to add-on or up-sell products to a customer that may benefit the customer and suggests alternative products when a customer’s requested product is not available.
• Works closely with operations, finance, materials management and/or outside sales to ensure timely billing, adequate inventory levels and accurate delivery.
• Attends internal and external training on industry products and systems offered by our vendors.
• Supports the quality initiatives set forth by the region.
• Follows all safety policies and procedures and completes the provided training.

EEO/AA/M/F/Vet/Disability Employer

Qualifications: Knowledge/Skills/Abilities:

• Bachelor’s degree or a pattern of continuing education preferred. High school diploma required. Additional experience will be considered in lieu of a bachelor’s degree or pattern of pursuing a degree.
• High degree of knowledge of electrical distribution operations and/or similar product knowledge; two or more years of experience in operations, counter sales or in the electrical distribution industry preferred.
• Effective written and verbal communication skills.
• Ability to organize, prioritize and complete tasks at own initiative with minimal supervision.
• Basic computer skills with MS Office products preferred with thorough knowledge of the business system preferred.

The above statements are intended to describe the essential functions and related requirements of persons assigned to this job. They are not intended as an exhaustive list of all job duties, responsibilities and requirements.