Customer Account Specialist

The HT Group; Cedar Park (TX); On-site; USD 52,000 - 68,000; Full time

Job summary

The HT Group seeks a Customer Account Specialist in Cedar Park, TX, to be the primary point of contact for customers, manage orders and inquiries, and provide responsive support across sales and operations.

Responsibilities include handling inquiries about products, pricing, availability, and returns; processing quotes and orders from start to finish; assisting customers in selecting solutions and coordinating with outside sales and cross-functional teams.

Qualifications

• Minimum of 5 years of customer service or related experience.
• Excellent written and verbal communication with a strong customer-service mindset.
• Strong attention to detail, organization, time management, and ability to manage competing priorities.
• Proficiency in Microsoft Office Suite with strong computer and data entry skills.

Responsibilities

• Respond to customer inquiries regarding products, pricing, availability, delivery, invoicing, and returns.
• Process customer quotes and orders accurately from start to finish.
• Assist customers with selecting product solutions that best meet their needs.
• Support the outside sales team through timely communication, coordination, and follow-up.
• Provide cross-functional support across purchasing, accounting, warehouse operations, and project administration.
• Address customer concerns and report complaints or errors in accordance with established quality procedures.
• Identify opportunities to improve processes and support continuous improvement initiatives.

Skills

5+ years of customer service

Customer-focused mindset

Attention to detail

Time management

Organization

Education

High school diploma or equivalent

Associate or Bachelor’s degree preferred

Tools

Microsoft Office

Job description

The HT Group has an industrial fluid systems and manufacturing client in Cedar Park, TX looking for a Customer Account Specialistwho is customer-focused, detail-oriented, and highly organized to serve as a primary point of contact for customers, manage orders and inquiries, and provide responsive support across sales and operations.

Responsibilities:

• Respond to customer inquiries regarding products, pricing, availability, delivery, invoicing, and returns.
• Process customer quotes and orders accurately from start to finish.
• Assist customers with selecting product solutions that best meet their needs.
• Support the outside sales team through timely communication, coordination, and follow-up.
• Provide cross-functional support across purchasing, accounting, warehouse operations, and project administration.
• Address customer concerns and report complaints or errors in accordance with established quality procedures.
• Identify opportunities to improve processes and support continuous improvement initiatives.

Requirements:

• High school diploma or equivalent required; Associate or Bachelor’s degree in a business or technical field preferred.
• Minimum of 5 years of customer service or related experience; industrial product or instrumentation experience is a plus.
• Excellent written and verbal communication skills with a strong customer-service mindset.
• Strong attention to detail, organization, time management, and ability to manage competing priorities.
• Proficiency in Microsoft Office Suite with strong computer and data entry skills.
• Ability to manage a multi-line phone system while simultaneously processing information electronically.
• Mechanical and mathematical aptitude preferred; technical product training will be provided.