Customer Account Specialist

Nesco Resource; Bryan (OH); On-site; USD 37,000 - 52,000; Full time

Benefits offered by this job

Medical plan

Vision plan

Dental plan

401K plan

EAP services

Job summary

Nesco Resource is seeking a temporary order entry and customer support specialist in Ohio to accurately input orders, maintain records, and support Sales, Customer Service, and Operations during a defined staffing period.

You'll handle order status inquiries, updates, and basic post-order activities while ensuring data accuracy in Oracle/CRM and adhering to service level targets.

Qualifications

• Associate's degree preferred.
• 3–5 years of order entry, customer service, or admin experience in industry.

Responsibilities

• Accurately enter customer orders into internal systems across multiple intake channels.
• Review incoming orders for completeness, pricing accuracy, and required information; escalates discrepancies as needed
• Maintain and update orders, including quantity changes, delivery dates, cancellations, and corrections.
• Support standard customer inquiries related to order status, shipping information, and invoicing by following established procedures.
• Communicate order confirmations, acknowledgements, and updates using approved templates and processes.
• Partner with Sales and internal teams to ensure orders are processed according to standard work instructions.
• Maintain organized electronic documentation and ensure data accuracy in Oracle/CRM and related systems.
• Assist with basic post order activities such as returns, restocking requests, and order adjustments under defined guidelines.
• Adhere to service level expectations, quality standards, and confidentiality requirements.

Skills

Attention to detail

High-volume data entry

Problem solving

Verbal and written communication

Organizational skills

Education

Associate's degree in business, Marketing, Supply Chain or Finance

Tools

Oracle/CRM

Job description

This temporary role provides essential order entry and customer support assistance for ARO, MPOB/IRP, Hartell, and Rotodel brands. The position focuses primarily on accurate and timely order processing, order maintenance, and administrative support to ensure smooth execution of customer support. The role works closely with Sales, Customer Service, and Operations teams to input orders, update order details, and support standard customer requests during a defined staffing period.

Responsibilities:

• Accurately enter customer orders into internal systems across multiple intake channels
• Review incoming orders for completeness, pricing accuracy, and required information; escalates discrepancies as needed
• Maintain and update orders, including quantity changes, delivery dates, cancellations, and corrections.
• Support standard customer inquiries related to order status, shipping information, and invoicing by following established procedures.
• Communicate order confirmations, acknowledgements, and updates using approved templates and processes.
• Partner with Sales and internal teams to ensure orders are processed according to standard work instructions.
• Maintain organized electronic documentation and ensure data accuracy in Oracle/CRM and related systems.
• Assist with basic post order activities such as returns, restocking requests, and order adjustments under defined guidelines.
• Adhere to service level expectations, quality standards, and confidentiality requirements.

Key Competencies:

• Strong attention to detail and accuracy
• Ability to manage repetitive, high volume order entry tasks
• High level of problem-solving skills within established guidelines
• Must have excellent verbal and written communication skills
• Effective organizational and time-management skills

Requirements:

• Associate's degree in business, Marketing, Supply Chain or Finance preferred
• 3-5 years of experience in order entry, customer service, or administrative support, preferably in an industrial environment.

COM018

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.