Customer Account Service Representative

WE Soda USA; Atlanta (GA); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

401(k) plan

Tuition reimbursement

Paid time off

Relocation assistance

Flexible schedule

Job summary

WE Soda invites you to join our team as Customer Account Service Representative, the first point of contact for our customers, delivering exceptional service and support. You will address inquiries, resolve issues, and maintain strong relationships in a fast-paced environment.

The ideal candidate has a customer‑centric mindset, strong communication, and experience with ERP/CRM systems such as SAP. We offer growth, competitive pay, and comprehensive benefits.

Qualifications

• High School Diploma or equivalent required; associate or bachelor’s degree preferred.
• Demonstrated learning agility and adaptability.
• Strong customer orientation and communication skills.
• Proficiency with computer systems and ERP/CRM tools.
• Ability to work independently and as part of a team.
• Excellent verbal and written communication abilities.

Responsibilities

• Single point of contact for customer interface of assigned accounts.
• Process orders, manage lead times and invoices.
• Maintain customer master data and ERP/CRM records.
• Coordinate with sales and marketing on customer issues.
• Provide documentation to support order fulfillment and resolve complaints.
• May require light travel and after-hours support as needed.

Skills

Learning agility

Customer orientation

Computer systems aptitude

Independent & team work

Strong communication

Education

High school diploma or equivalent

Associate or bachelor’s degree preferred

Tools

SAP

CRM

Job description

At WE Soda, we believe you are the most important asset. We are taking steps to attract and retain talented and motivated salaried entry‑level and experienced individuals. Come utilize your skills and contribute to our continued success. Your new rewarding career begins here!

WE Soda is the world’s largest and most sustainable producer of soda ash, with operations in Turkey and two US‑based facilities, located in Green River, Wyoming. At WE Soda, we strive to be the global leader in safe, sustainable, and innovative soda ash solutions, inspiring progress and creating a lasting positive impact for our industry and communities.

Why Join WE Soda

• Highly competitive salary commensurate with experience.
• Medical, Dental, Life & Disability Insurance, Vision, Flexible Spending (Medical and Dependent Care) and Health Savings Accounts (HSA), Pre‑paid Legal, beginning first day of employment: company funds a portion of HSA contribution if eligibility is met.
• 401(k) Savings and Investment Plan for salaried employees, the company makes Safe Harbor matching contributions (fully vested immediately) of 100% up to the first 5% of eligible pay you contribute.
• Tuition reimbursement programs are available to qualifying employees for approved programs.
• Paid time off based on years of service with potential credit given for previous work experience.
• Company‑paid transportation available for our Wyoming‑based employees to our plants from Green River, Rock Springs, and Bridger Valley.
• Flexible work schedule (may be available and will vary based on location and/or position).
• Relocation assistance may be available based on position.

Job Summary

Customer Account Service Representative:
We are seeking a dedicated and enthusiastic Customer Service Account Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your primary focus will be to ensure customer satisfaction by addressing inquiries, resolving issues, and maintaining strong customer relationships. The ideal candidate will possess excellent communication skills, a customer‑centric mindset, and the ability to work in a fast‑paced environment.

Key Responsibilities

• Single point of contact for customer interface of assigned accounts
• Order entry, lead time management
• Invoice processing to assure revenue collection meets goals
• Maintenance of customer master data
• Maintain proficiency in ERP system (SAP) and CRM
• Coordinate customer complaint resolution with sales and marketing teams
• Build key customer relations and monitor inventory levels as needed.
• Other duties as assigned

Activities

• Process customer orders and accurately enter into ERP system (SAP)
• Process inventory movements, material releases and shipments and accurately enter into ERP system (SAP)
• Process invoices and participate in billing and collection issues
• Manage short pays and credits for assigned accounts
• Communicate with customers any potential for order delays, product availability, transportation related issues, etc.
• Provide documents to customers to support order fulfillment or as requested by the customer
• Manage complaint process (document customer complaints, direct to appropriate party for resolution, follow up with customer)Maintain proficiency in ERP System (SAP) and CRM
• May require light travel
• Communicate with transloaders, external warehouse and truck carriers to coordinate material pick‑up.
• May be required to provide support after normal work hours in emergency situations
• Special projects and ad‑hoc reporting as needed (e.g., system upgrades, contingency planning)

Required Skills And Experience

• High School Diploma or equivalent required; Associate or bachelor’s degree from an accredited educational institution or equivalent work experience strongly preferred.
• Demonstrated learning agility and adaptability/flexibility
• Strong customer orientation
• Intermediate to advanced knowledge and aptitude of computer systems
• Ability to work independently as well as in a team environment
• Strong communication skills both verbally and electronically

Preferred Skills And Experience

• Prior CRM and ERP System experience (SAP)
• Dual language capability preferred
• Chemical and/or process industry experience

WE Soda is an equal opportunity employer. All employment decisions are made without regard to race, color, religion, national origin, sex (including pregnancy, childbirth, and related medical conditions, sexual orientation, or gender identity), age (40 or older), disability, genetic information (including employer requests for, or purchase, use, or disclosure of genetic tests, genetic services, or family medical history), or any other legally protected categories. This includes providing reasonable accommodation for employee's and applicant's disabilities or religious beliefs and practices. Alternative methods of applying for employment are available to individuals unable to apply through this site because of a disability. Contact WE Soda Human Resources to discuss reasonable accommodations by sending an email to [e-mail].