Customer Account Representative - Urology

Aeroflow Health; Asheville (NC); Remote; USD 42,000; Full time

Job summary

Aeroflow Health is seeking a Customer Account Representative for their Urology team. This fully remote position requires exceptional customer service skills and the ability to handle high call volumes. The role includes updating patient accounts, placing orders, and ensuring compliance with regulations. Join a company committed to employee growth and a supportive work environment.

Benefits

Health Plans with FSA or HSA options

Dental Insurance

Vision Insurance

401K with Company Match

12 weeks of parental leave

Paid Holidays

PTO Accrual from day one

Employee Assistance Programs

Qualifications

• 1 year of customer service and call center experience preferred.
• Ability to multitask while speaking with patients.

Responsibilities

• Handle high-volume incoming and outgoing calls daily.
• Update account information and place resupply orders.
• Research insurance requirements and troubleshoot equipment.

Skills

Customer Service Skills

Critical Thinking

Organization

Compassion

Communication

Decision Making

Team Contribution

Adaptability

Computer Proficiency

Education

High school diploma or GED

Job description

Customer Account Representative - Urology

Join to apply for the Customer Account Representative - Urology role at Aeroflow Health

Customer Account Representative - Urology

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Join to apply for the Customer Account Representative - Urology role at Aeroflow Health

Aeroflow Health – Customer Account Representative – Urology – Remote Position

Start date: 6/16/2025

Shift: Monday-Friday 9:00 am - 6:00 pm EST

Pay: $20/hour

Aeroflow Healthcare is taking the home health products and equipment industry by storm. We’ve created a better way of doing business that prioritizes our customers, our community, and our coworkers.

We believe in career building. We promote from within and reward individuals who have invested their time and talent in Aeroflow. If you’re looking for a stable, ethical company in which to advance you won’t find an organization better equipped to help you meet your professional goals than Aeroflow Healthcare.

The Opportunity

Within Aeroflow, the Urology team is comprised of many different roles, with all one purpose – to provide great customer service to our new and current patients.

As a customer account representative, you will focus on providing exceptional customer service to patients, healthcare professionals, and insurance companies.

This is a fully remote position; however, it is not a flexible or on-demand schedule. To be successful in this role, you must be able to work in a quiet, distraction-free environment where you can handle back-to-back phone calls and maintain focus throughout your shift.

Please note: Working remotely is not a substitute for childcare. Candidates must have appropriate arrangements in place to ensure they are fully available and able to respond to calls and tasks as they come in throughout the workday.

Your Primary Responsibilities

We are currently seeking a Customer Account Representative. CAR is typically responsible for:

• Handling a high-volume number of both incoming and outgoing phone calls daily
• Updating account information, such as: product needs, insurance, contact information, etc.
• Placing resupply orders for current patients that receive incontinence supplies and catheters
• Researching insurance payer requirements and understanding reimbursement procedures
• Troubleshooting equipment problems and offering product changes
• Maintaining HIPAA/patient confidentiality
• Employee has an individual responsibility for knowledge of and compliance with laws, regulations, and policies.
• Compliance is a condition of employment and is considered an element of job performance
• Other job duties as assigned
  
  

Skills For Success

• Excellent Customer Service Skills
• Ability to Think Critically
• Exceptional Organization
• High Level of Compassion
• Outstanding Written and Verbal Communication
• Willingness to Make Decisions Independently
• Ability to Contribute to a Team
• Must Be Adaptable and Willing to Learn
• General Computer and Email Proficiency
  
  

Required Qualifications

• High school diploma or GED equivalent
• 1 year of customer service experience preferred
• 1 year of call center experience preferred
• Excellent written and verbal communication skills
• Excellent critical thinking skills
• Excellent De-escalation skills
• Excellent active listening skills
• Ability to multitask – shifting between open applications as you speak with patients
• Ability to type 40+ words per minute with accuracy
  
  

You might also have, but not required:

• Knowledge with different types of insurance such as medicare, medicaid, and commercial plans
• DME supplies, specifically with incontinence and catheters
  
  

What We Look For

We are looking for highly motivated, talented, individuals who can work well independently and as a team. Someone who has strong organizational, time management, and problem-solving skills. Willing to learn and adapt to organizational changes.

What Aeroflow Offers

Competitive Pay, Health Plans with FSA or HSA options, Dental, and Vision Insurance, Optional Life Insurance, 401K with Company Match, 12 weeks of parental leave for birthing parent/ 4 weeks leave for non-birthing parent(s), Additional Parental benefits to include fertility stipends, free diapers, breast pump, Paid Holidays, PTO Accrual from day one, Employee Assistance Programs and SO MUCH MORE!!

Here at Aeroflow, we are proud of our commitment to all of our employees. Aeroflow Health has been recognized both locally and nationally for the following achievements:

• Family Forward Certified
• Great Place to Work Certified
• 5000 Best Place to Work award winner
• HME Excellence Award
• Sky High Growth Award
  
  

If you’ve been looking for an opportunity that will allow you to make an impact, and an organization with unlimited growth potential, we want to hear from you!

Aeroflow Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

If this opportunity appeals to you, and you are able to demonstrate that you meet the minimum required criteria for the position, please contact us as soon as possible.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Medical Equipment Manufacturing

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