Customer Account Representative

Great West, An Old Republic Company; South Sioux City (NE); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive compensation

Generous paid time off

Company 401(k) match

HSA and FSA

Paternal Leave

Adoption Assistance

Education assistance

Hybrid work schedule

Job summary

Great West Casualty Company is expanding our Service Center team and seeking candidates with exceptional customer service experience to become a Service Center Representative.

This position will engage each day with insureds, agencies, and other clients in the commercial trucking field to provide answers and offer solutions to policy coverage questions, reinforce Great West's value to drive renewals and direct billing, and deliver upon the promise of our company standard: “The Difference is

Qualifications

• Demonstrated ability to deliver exceptional customer service.
• Ability to build client relationships through effective phone and written communication.
• Experience working in insurance preferred but not required.

Responsibilities

• Engage insureds, agencies, and clients to provide answers on policy coverage questions.
• Reinforce company value and drive renewals and direct billing.
• Support interactions and solutions for client inquiries and issues.
• Assist in managing a fast-paced service center environment.

Skills

Customer service

Client relationships

Communication

Fast-paced environment

Organizational skills

Analytical thinking

Tools

CRM software

Microsoft Office

Job description

Description

This position offers the option of a hybrid work schedule, with three days working in the office and two days working remotely.

Great West Casualty Company is expanding our Service Center team and seeking candidates with exceptional customer service experience to become aService Center Representative.This position will engage each day with insureds, agencies, and other clients in the commercial trucking field to provide answers and offer solutions to policy coverage questions, reinforce Great West's value to drive renewals and direct billing, and deliver upon the promise of our company standard:"The Difference is Service."

Hours for this shift will be: 10 a.m. to 6 p.m.

Desired Qualifications:

• Demonstrated ability to deliver exceptional customer service.
• Ability to build client relationships through effective phone and written communication.
• Experience working in insurance preferred but not required.
• Ability to work in a fast-paced environment as part of a dynamic team.
• Strong organizational skills and attention to detail.
• Analytical and problem-solving mentality.

Your Future Starts Here: Benefits That Support Your Lifestyle

• Competitive Compensation
• Generous paid time off and paid company holiday schedule
• Medical, Dental, Vision, Life, Long-Term Disability, Company Match 401(k),HSA, FSA
• Paternal Leave, Adoption Assistance, Fertility and Family Planning Assistance, Pet Insurance, Retail Discount Programs
• Community volunteer opportunities
• Wellness programs, gym subsidies, and support for maintaining a healthy lifestyle
• Scholarships for dependents and tuition reimbursement to further your education
• Company paid continuing education and monetary awards for professional development
• Opportunities for a hybrid work schedule (three days in the office, two days remote)

Who We Are

At Great West, an Old Republic Company, we are dedicated to serving the people and businesses that keep America moving. As one of the nation's leading providers of insurance solutions for the trucking industry, we partner with drivers, fleets, agents, and customers to deliver exceptional service, innovative solutions, and trusted expertise. Our success is built on the strength of our employees, with more than 1,200 professionals working across the country who are committed to integrity, collaboration, and making a difference every day.

We believe that great people build great companies. That's why we foster a culture where employees are valued, supported, and empowered to grow both personally and professionally. Whether you're helping customers, supporting business operations, or supporting your team, your contributions matter. If you're looking for a career with a stable, respected organization that prioritizes customer service, teamwork, continuous learning, and employee well-being, we invite you to join Great West as we help keep the nation's economy moving forward, one mile at a time.

Great West is an Equal Opportunity Employer