Customer Account Representative

Micro-Coax, an Amphenol Company; Pottstown (Montgomery County); On-site; USD 45,000 - 65,000; Full time

Job summary

Micro-Coax, an Amphenol Company, is seeking a Customer Account Representative to support both internal and external customers by handling order processing and documentation. The role requires effective communication and critical thinking skills to ensure customer satisfaction and compliance with contract specifications.

Qualifications

• 3+ years experience as a customer account representative or in a sales environment.
• Manufacturing experience preferred.

Responsibilities

• Process customer orders, quotes, and sales orders accurately.
• Serve as primary point of contact for assigned customer accounts.
• Maintain accurate documentation for orders, contracts, and compliance.

Skills

Critical thinking

Problem-solving skills

Organizational skills

Self-motivated

Strong communication skills

Education

Associate's degree

Tools

ERP systems

CRM systems

Microsoft Office

Job description

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This role supports both internal and external customers by handling order processing, compliance, and documentation. Key responsibilities include organizing contract reviews, order entry, monitoring open orders, addressing customer complaints, and ensuring effective cross-department communication. Additionally, the position supports technical, financial, and quality-related initiatives such as customer returns and backlog management.

Essential Job Functions

• Serve as primary point of contact for assigned customer accounts, managing all aspects of the customer relationship including inquiries, concerns, and account-specific requirements
• Process customer orders, quotes, and sales orders accurately and promptly
• Perform high-volume data entry with precision
• Manage customer portals, including documentation retrieval, order acknowledgment/acceptance/rejection, annual certifications, and compliance updates
• Coordinate order prioritization and delivery with the Planning team
• Facilitate communication between customers and internal departments
• Maintain accurate documentation such as orders, contracts, invoices, packing slips, and certificates for compliance
• Conduct customer order/contract reviews
• Ensure contract fulfillment meets customer specifications and delivery expectations
• Collaborate with Engineering, Quality, Supply Chain, and Finance teams on customer requests, expedites, returns, and disputes
• Occasionally work overtime or outside regular hours for customer support
• Other duties as assigned

Qualifications

• Associate's degree and/or 3+ years experience as a customer account representative or in a sales environment
• Manufacturing experience preferred
• Experience with ERP or CRM systems preferred
• Experience in aerospace, defense, space, or related markets a plus
• Proficiency in English; strong communication skills

Skills and Abilities

• Critical thinking and problem-solving skills
• Organizational skills with attention to detail and urgency
• Self-motivated and proactive
• Ability to build internal and external relationships
• Positive, professional attitude in a dynamic environment
• Proficient in Microsoft Office

Physical and Environmental Requirements

Must be able to sit, stand, walk, handle objects, communicate verbally, and occasionally lift up to 20 pounds. Vision abilities required include close, distance, color, peripheral, depth perception, and focus adjustment. The work environment involves manufacturing settings with noise, temperature variations, and potential hazards. Reasonable accommodations will be provided for disabilities.

Additional Information

• Adherence to environmental policies and safety standards
• Compliance with export regulations (ITAR/EAR); US Persons only
• Travel approximately 5-10%