Customer Account Representative

Vibes And Verbs; Los Angeles (CA); On-site; USD 55,000 - 65,000; Full time

Job summary

A leading company in Los Angeles is seeking a detail-oriented Customer Account Representative. This role involves managing client accounts, ensuring satisfaction, and collaborating with internal teams. Ideal candidates will have a Bachelor's degree and 1-3 years of experience in customer service or account management. The position offers a competitive salary, opportunities for career advancement, and a supportive work environment.

Benefits

Opportunities for career advancement

Collaborative and supportive work environment

Comprehensive training and skill development

Full-time position with regular weekday schedule

Qualifications

• 1–3 years of experience in customer service or account management.

Responsibilities

• Manage a portfolio of customer accounts, ensuring consistent communication and satisfaction.
• Address client inquiries and resolve issues promptly and professionally.
• Collaborate with internal teams to coordinate services and resolve concerns.

Skills

Communication

Interpersonal Skills

Problem-Solving

Organizational Abilities

Education

Bachelor’s degree in Business

Bachelor’s degree in Communications

Tools

Microsoft Office

CRM systems

Job description

Department: Vibes And Verbs

Location: Los Angeles, CA

Compensation: $55,000 - $65,000 / year

Description

Job Description
We are currently seeking a detail-oriented and motivated Customer Account Representative to join our team in Los Angeles. In this role, you will serve as the main point of contact for assigned clients, ensuring their needs are met efficiently and effectively. You will manage account activities, provide client support, and collaborate with internal departments to deliver outstanding service.



Key Responsibilities

Responsibilities

• 
  Manage a portfolio of customer accounts, ensuring consistent communication and satisfaction
  
  
• 
  Address client inquiries and resolve issues promptly and professionally
  
  
• 
  Maintain accurate records of client interactions and transactions
  
  
• 
  Collaborate with internal teams to coordinate services and resolve concerns
  
  
• 
  Prepare reports on account activity and client feedback
  
  
• 
  Support billing, renewals, and account updates as needed
  
  
• 
  Develop and maintain strong client relationships to foster long-term partnerships
  
  
  
  
  

Skills, Knowledge and Expertise

Qualifications

• 
  Bachelor’s degree in Business, Communications, or a related field (or equivalent experience)
  
  
• 
  1–3 years of experience in customer service or account management
  
  
• 
  Strong communication and interpersonal skills
  
  
• 
  Ability to handle multiple tasks and prioritize in a fast-paced environment
  
  
• 
  Proficient in Microsoft Office and CRM systems
  
  
• 
  Excellent problem-solving and organizational abilities
  
  
• 
  Professional demeanor and customer-focused mindset
  
  
  
  
  

Benefits

Benefits

• 
  Competitive salary ($55,000 - $65,000 per year)
  
  
• 
  Opportunities for career advancement and professional development
  
  
• 
  Collaborative and supportive work environment
  
  
• 
  Comprehensive training and skill development
  
  
• 
  Full-time position with regular weekday schedule