Customer Account Representative

Harvestadvertisinginc; Charlotte (NC); On-site; USD 32,000 - 45,000; Full time

Job summary

Harvest Advertising Inc. in Charlotte, NC is seeking a Customer Account Representative to support customer relationships, account-related activities, and satisfaction initiatives. This entry-level role offers a path to develop skills in customer service and business operations.

You will build positive relationships, assist customers with questions, and maintain accurate account records. The position emphasizes collaboration with internal teams, basic reporting, onboarding support, and

Qualifications

• High school diploma or equivalent required.
• Associate's or bachelor's degree in Business, Marketing, Communications, or a related field is a plus.
• Strong communication and interpersonal skills.
• Excellent organizational abilities.
• Attention to detail and effective problem-solving skills.
• Basic computer proficiency.
• Ability to work independently and collaboratively.
• Previous customer service, retail, hospitality, or administrative experience is helpful but not required.

Responsibilities

• Build and maintain positive customer relationships.
• Assist customers with account-related questions and requests.
• Provide accurate information about products, services, and promotions.
• Maintain organized customer account records and documentation.
• Monitor customer feedback and communicate relevant information to team members.
• Collaborate with internal teams to support customer satisfaction.
• Prepare basic reports and maintain accurate records.
• Assist with customer onboarding and account support.
• Participate in team meetings and training programs.]
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Skills

Communication

Interpersonal skills

Attention to detail

Organization

Problem solving

Teamwork

Independent work

Basic computer skills

Education

High School Diploma or equivalent

Associate's or Bachelor's degree in Business/Marketing/Communications or related field (a plus)

Job description

About Us

AtHarvest Advertising Inc, we believe every brand has a unique story.That's why we start by understanding your business, your goals, and youraudience. Our team combines creativity with data-driven strategies tocraft campaigns that truly connect.

Position Summary

Harvest Advertising Inc is seeking a Customer Account Representative to support customer relationships, account-related activities, and customer satisfaction initiatives. This entry-level position offers an opportunity to develop skills in customer service, account coordination, and business operations.

Responsibilities

• Build and maintain positive customer relationships.
• Assist customers with account-related questions and requests.
• Provide accurate information about products, services, and promotions.
• Maintain organized customer account records and documentation.
• Monitor customer feedback and communicate relevant information to team members.
• Collaborate with internal teams to support customer satisfaction.
• Prepare basic reports and maintain accurate records.
• Assist with customer onboarding and account support.
• Participate in team meetings and training programs.

Qualifications

• High school diploma or equivalent required.
• Associate's or bachelor's degree in Business, Marketing, Communications, or a related field is a plus.
• Strong communication and interpersonal skills.
• Excellent organizational abilities.
• Attention to detail and effective problem-solving skills.
• Basic computer proficiency.
• Ability to work independently and collaboratively.
• Previous customer service, retail, hospitality, or administrative experience is helpful but not required.