Customer Account Project Manager

The Occasions Group, Inc.; North Mankato (MN); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

DailyPay

Benefits Day 1

Job summary

Taylor Corporation is seeking a Customer Account Project Manager to oversee customer accounts, coordinate orders and projects, and collaborate with internal teams to fulfill needs accurately and on time.

The role requires strong communication, organization, and problem-solving skills, with a focus on proactive service and process improvement. It is based in Minnesota with standard business hours and benefits from Day 1.

Qualifications

• High school diploma or GED required.
• Strong written and verbal communication skills essential.
• Proficiency in Microsoft Office, especially Excel, is required.
• Excellent organizational skills and ability to manage multiple priorities.

Responsibilities

• Manage assigned customer accounts, including internal Taylor companies and external wholesale customers.
• Coordinate account programs, orders, and projects to meet requirements, expectations, and deadlines.
• Process customer purchase orders accurately and track progress through departments and systems.
• Respond to customer inquiries regarding program plans, orders, inventory, pricing, payments, and product features.
• Proactively communicate with customers regarding program requirements, timelines, shipping, and issues.
• Partner with sales, production, and other departments to coordinate quotes, dates, inventory, and shipping options.
• Anticipate customer needs, address concerns, and resolve service issues promptly.
• Maintain and update procedures to support efficient account management.
• Provide backup support for team members and their assigned accounts.

Skills

Communication

Organization

Attention to detail

Problem-solving

Independence

Education

High school diploma or GED

Tools

Microsoft Office

Excel

Job description

Come Work with Us - Benefits Available Day 1! Taylor is proud to now offer “DailyPay”. With “DailyPay”, you can get paid on your very first day. No more waiting for direct deposit or a paper check! https://www.dailypay.com/partners/taylorcorp/ Taylor Corporation is a growing, dynamic company with big plans ― and our people. Family owned and proud of it, we power our employees’ potential and strive to create opportunity and security for every member of the team. We’re passionate about our work, we believe there is always a better way, and we’re in this for the long haul. Ready to build a career? It’s time to look at Taylor.

Your Opportunity: Taylor Corporation is looking for a Customer Account Project Manager to manage customer accounts, coordinate orders and projects, and work with internal teams to ensure customer needs are met accurately and on time.

Your Responsibilities

• Manage assigned customer accounts, including internal Taylor companies and external wholesale customers
• Coordinate account programs, orders, and projects to meet customer requirements, expectations, and deadlines
• Process customer purchase orders accurately and track progress through departments and systems
• Respond to customer inquiries regarding program plans, orders, inventory, pricing, payments, and product features and benefits
• Proactively communicate with customers regarding program requirements, production timelines, shipping, and potential issues
• Partner with sales, production, and other departments to coordinate quotes, critical dates, inventory levels, and shipping options
• Anticipate customer needs, address concerns, and resolve service issues promptly and professionally
• Maintain and update procedures and guidelines to support efficient account management
• Provide backup support for team members and their assigned accounts

Your Shift: Monday–Thursday, 8:00am–5:00pm, and Friday, 8:00am–2:00pm

You Must Have

• High school diploma or GED
• Strong written and verbal communication skills
• Proficiency in Microsoft Office, particularly Excel
• Strong organizational skills with the ability to manage multiple priorities and meet deadlines
• Attention to detail with a focus on accuracy and quality
• Ability to work independently and collaborate effectively with others
• Strong problem-solving skills and a proactive approach to customer needs
• Ability to learn new systems and manufacturing processes
• Ability to take ownership of responsibilities and follow through on commitments
• Commitment to company values, safety standards, and procedures

We Would Also Prefer

• Previous experience in customer service, manufacturing, project management, or account coordination
• Ability to identify opportunities for process improvements
• Experience managing customer requests, resolving issues, and providing timely follow-up

The anticipated hourly range for this position is $16-20. The actual base offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The range listed is just one component of Taylor Corporation’s total compensation and benefits package for employees.

About Taylor Corporation

One of the largest graphics communications firms in North America, Taylor’s family of companies provide a diverse set of products, services, and technologies addressing the toughest communication challenges. For nearly 50 years, Taylor has been a premier provider of powerful and innovative products, services, and expertise for individuals, businesses, and distributors large and small. Our 10,000+ employees spanning 26 states and seven countries work diligently to create the interactive, printing, and marketing solutions that have helped build some of the world’s most recognizable brands. Everything we do begins with identifying the unique priorities and needs of our customers and creating one-of-a-kind solutions.

We offer a comprehensive benefit package including several health plans to choose from, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.

The Employer retains the right to change or assign other duties to this position.

Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.

Taylor Corporation is a dynamic, diversified company with big plans for the future – and your career. Join more than a company – become part of a family. Imagine a company whose core purpose is to create opportunity and security for its employees. That’s us, that’s Taylor. If you’re ready for something bigger – more challenge, more variety, more pathways for professional growth – we should talk. We’re passionate about our work, we believe there is always a better way, and we’re looking for people like you.