Sales Support Representative

taylor; Bloomington (IL); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Health benefits

401(k) plan with company match

Paid time off (PTO)

Holiday pay

Job summary

Taylor Corporation is seeking a customer-focused Sales Support Representative for our Bloomington, IL team. You will be a key partner to customers, sales representatives, account managers, and production teams to ensure projects are completed accurately, on time, and with exceptional service.

This on-site role requires 3+ years in customer service-related roles, a high school diploma or GED, and strong MS Office skills.

Qualifications

• 3+ years of experience in customer service, account coordination, sales support, administrative support, or related field.
• Strong organizational, problem-solving, and multi-tasking abilities.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office applications (Outlook, Excel, Word, PowerPoint).

Responsibilities

• Serve as a primary point of contact for customers, sales reps, and account managers.
• Coordinate customer orders from quote through production and delivery.
• Respond promptly and professionally to customer inquiries and requests.
• Provide pricing, shipping charges, and other order-related costs information.
• Maintain account documentation and collaborate with production facilities and vendors.

Skills

Organizational skills

Problem-solving

Multitasking

Written and verbal communication

MS Office proficiency

Education

High school diploma or GED

Associate's degree preferred

Job description

Come Work with Us!

Taylor is proud to now offer "DailyPay". With "DailyPay", you can get paid on your very first day. No more waiting for direct deposit or a paper check! https://www.dailypay.com/partners/taylorcorp/

Taylor Corporation is a growing, dynamic company with big plans for the future - and our people. Family owned and proud of it, we power our employees' potential and strive to create opportunity and security for every member of the team. We're passionate about our work, we believe there is always a better way, and we're in this for the long haul.

Ready to build a career? It's time to look at Taylor.

Your Opportunity:

Taylor Print & Visual Impressions is looking for a customer-focused and detail-oriented Sales Support Representative to join team in Bloomington, IL! In this role, you'll serve as a key partner to customers, sales representatives, account managers, and production teams, helping ensure projects are completed accurately, on time, and with exceptional service.

If you enjoy building relationships, solving problems, managing multiple priorities, and working in a collaborative environment, we'd love to hear from you.

Work Authorization: To be considered for the Taylor opportunities, candidates must be authorized to work in the United States without the need for employer sponsorship.

What You'll Do:

• Serve as a primary point of contact for customers, sales representatives, and account managers.
• Respond promptly and professionally to customer inquiries and requests.
• Collaborate with sales, production facilities, and vendors to provide accurate pricing and project information.
• Coordinate customer orders from quote through production and delivery.
• Monitor project status and proactively communicate updates.
• Resolve customer concerns and service issues while maintaining a positive customer experience.
• Maintain account documentation and standard operating procedures.
• Monitor inventory levels and issue purchase orders when necessary.
• Calculate pricing, shipping charges, and other order-related costs.
• Provide phone support and account coverage when sales representatives are unavailable.
• Build strong working relationships with customers and internal teams to support long-term customer satisfaction and retention.

Where You'll Work:

This role will be fully onsite, Mon-Fri, based at 1 Hardman Dr., Bloomington, IL 61701

Your schedule will be 1st shift; Monday - Friday, from 8:00am - 5:00pm

What Would Make You a Successful Candidate:

• High school diploma or GED; Associate's degree preferred
• 3+ years of experience in customer service, account coordination, sales support, administrative support, or a related field
• Strong organizational, problem-solving, and multi-tasking abilities
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint

We'd Also Like to See:

• Experience with order processing, quoting, or account management is a plus
• Printing industry experience is helpful but not required - we are willing to train the right candidate

The anticipated hourly range for this position is $20-24. The actual wage offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The range listed is just one component of Taylor Corporation's total compensation and benefits package for employees.

About Taylor Corporation

One of the largest print and communications firms in North America, Taylor's family of companies provides a diverse set of products, services and technologies that address the toughest business challenges. We work diligently each day to create printed and digital marketing communication solutions that help power many of the world's most recognizable brands.

With more than 50 years of category expertise and 10,000 employees spanning dozens of U.S. states and multiple countries, Taylor serves businesses and distributors both large and small. Our employees enjoy a comprehensive benefit package including a choice of several health plans, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.

The Employer retains the right to change or assign other duties to this position.

Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.