Customer Account Manager - Mid Market

Hackerrank; Santa Clara (CA); Hybrid; USD 140,000 - 160,000; Full time

Job summary

HackerRank in Santa Clara, CA, is seeking a Customer Account Manager to oversee a portfolio of Mid Market customers, drive adoption, manage renewals, and deliver a positive overall experience. You will partner with Sales, Product, and Support, follow playbooks, and identify straightforward expansion opportunities, with guidance from senior team members; this is a full-time, hybrid role.

With 3+ years in a customer-facing SaaS role, you are organized, customer-focused, and able to translate

Qualifications

• 3+ years of experience in a customer-facing role within a SaaS or technology environment (account management, customer success, or technical support).
• You are organized, resilient, and comfortable managing multiple priorities in a fast-paced environment.
• You are customer-focused and curious, motivated by understanding customer needs and ensuring a positive, reliable experience.
• Ability to translate complex technical concepts and solutions into clear, accessible language for both technical and non-technical stakeholders.
• Strong written and verbal communication skills, with the ability to explain concepts clearly.

Responsibilities

• Manage a portfolio of Mid Market customers, executing defined adoption and renewal motions to drive retention and customer satisfaction.
• Conduct regular customer check-ins to ensure customers are realizing value and address questions or issues proactively.
• Support renewal conversations and standard contract processes, escalating complex scenarios as needed.
• Act as a strategic advisor by leading customer and internal teams, removing roadblocks, and accelerating adoption.
• Identify basic expansion or usage opportunities and partner with senior team members when appropriate.
• Maintain accurate customer data, renewal tracking, and activity logging in CRM tools.
• Collaborate with Sales, Product, and Support to ensure a smooth and consistent customer experience.

Skills

Customer facing SaaS experience

Account management

Communication skills

Organizational skills

Education

Bachelor's degree or equivalent

Job description

HackerRank helps companies like NVIDIA, Amazon, and Microsoft hire and upskill the next generation of developers based on skills, not pedigree. Our platform is trusted by over 2,500 of the world's most innovative companies to build strong engineering teams ready for what’s next.

Software has entered an era where humans and AI build side by side. As this shift accelerates, the definition of strong technical talent is changing. We give companies better ways to identify and invest in next-generation skills.

People at HackerRank care deeply about the impact of their work and sweat the small details so our customers can be wildly successful with products they genuinely love to use. We move with urgency and believe great outcomes come from high standards.

About the team

We are seeking a Customer Account Manager who is deeply committed to customer success and passionate about guiding them through every stage of their journey, driving meaningful outcomes and lasting partnerships.

The Account Management Team plays a key role in supporting HackerRank's growing customer base by partnering with small and mid-sized businesses as they adopt and scale their technical hiring processes. The team focuses on delivering consistent value through repeatable account motions, strong customer relationships, and reliable renewal execution. We are a collaborative, driven group that takes pride in helping customers succeed at scale.

About the role

We are seeking a Customer Account Manager who is committed to delivering a strong customer experience and supporting customers throughout their lifecycle with HackerRank. In this role, you will manage a portfolio of Mid Market customers, ensuring consistent adoption, smooth renewals, and a positive overall experience. You will collaborate closely with teammates and follow established playbooks to support retention and identify straightforward expansion opportunities, with guidance from senior team members. This position is Full-Time and Hybrid in Santa Clara, CA.

What you'll do

• Manage a portfolio of Mid Market customers, executing defined adoption and renewal motions to drive retention and customer satisfaction.
• Conduct regular customer check-ins to ensure customers are realizing value and address questions or issues proactively.
• Support renewal conversations and standard contract processes, escalating complex scenarios as needed.
• Act as a strategic advisor by leading customer and internal teams, removing roadblocks, and accelerating adoption.
• Identify basic expansion or usage opportunities and partner with senior team members when appropriate.
• Maintain accurate customer data, renewal tracking, and activity logging in CRM tools.
• Collaborate with Sales, Product, and Support to ensure a smooth and consistent customer experience.

Who you are

• You bring 3+ years of experience in a customer-facing role within a SaaS or technology environment, such as account management, customer success, or technical support.
• You are organized, resilient, and comfortable managing multiple priorities in a fast-paced environment.
• You are customer-focused and curious, motivated by understanding customer needs and ensuring a positive, reliable experience.
• Ability to translate complex technical concepts and solutions into clear, accessible language for both technical and non-technical stakeholders.
• Strong written and verbal communication skills, with the ability to explain concepts clearly.

Even better if you have

• Familiarity with HR Tech, recruiting tools, or developer-focused products.
• Comfort engaging with day-to-day customer contacts in Engineering teams.
• A collaborative mindset. You work seamlessly across teams, bringing together Support, Product, and Sales to ensure customer needs are met.
• Nice to have: Prior software development experience or an academic background in computer science.

You will thrive in this role if you

• Demonstrates high agency, takes ownership, and proactively drives work forward with minimal oversight.
• Are a Captain - you enjoy owning the customer relationship and championing their success.
• Are skilled at engaging HR/Talent & Technical decision-makers, helping them navigate hiring and workforce planning goals.
• Believe in long-term partnerships and being the trusted advisor for your customers.

Current OTE range: 140,000-160,000. The exact salary may vary based on skills, experience, location, market ranges, and other compensation offered. The salary range does not include other benefits such as benefits for which you may be eligible. Salary may be adjusted based on business needs.

Want to learn more about HackerRank?

Check out HackerRank.com to explore our products, solutions and resources, and dive into our story and mission here.

HackerRank is a proud equal employment opportunity and affirmative action employer. We provide equal opportunity to everyone for employment based on individual performance and qualification. We never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

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