Customer Account Manager – Marine Logistics (Houston Onsite)

ACBL Branding; Georgia; On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive compensation

Medical, vision, and dental benefits

401(k) with employer match

Professional development opportunities

Wellness programs and employee support

Job summary

American Commercial Barge Line (ACBL) is hiring a Customer Account Manager in Houston to serve as the primary contact for customers and ensure successful day-to-day execution of transportation agreements.

You will build strong relationships, collaborate with internal teams, support commercial activities, and help deliver exceptional service that strengthens long-term partnerships. This role emphasizes problem-solving, negotiation, and cross-functional coordination in a fast-paced environment.

Qualifications

• Bachelor's degree in business-related field is required.
• Strong communication and relationship-building skills are essential.
• Ability to manage multiple priorities while delivering excellent customer service.
• Strong problem-solving, organizational, and negotiation skills.
• Professionals must interact effectively with customers and internal stakeholders.
• Proficiency with Microsoft Office applications.

Responsibilities

• Serve as the customer's primary point of contact for day-to-day execution of sales contracts.
• Develop and maintain positive relationships with customers and internal teams through clear communication.
• Visit customer facilities and attend events as needed, including outside normal hours.
• Partner with Sales to negotiate rates, terms, and conditions for contracts and opportunities.
• Provide market intelligence and growth opportunities through daily interactions.
• Ensure accuracy of customer rates, pricing, and adjustments.
• Coordinate invoicing and account activity communication.
• Collaborate with Operations, Finance, and Customer Service to resolve concerns while protecting business interests.
• Support customer retention and growth through exceptional service.
• Perform other duties as assigned.

Skills

Communication skills

Relationship-building

Negotiation

Problem-solving

Organizational skills

Microsoft Office

Professional presence

Education

Bachelor's Degree in Business Administration, Marketing, or a related field

Tools

CRM software

Job description

American Commercial Barge Line (ACBL) is hiring a Customer Account Manager in Houston to serve as the primary contact for customers and ensure successful day-to-day execution of transportation agreements.

You will build strong relationships, collaborate with internal teams, support commercial activities, and help deliver exceptional service that strengthens long-term partnerships. This role emphasizes problem-solving, negotiation, and cross-functional coordination in a fast-paced environment.