Onsite Customer Account Manager: Drive Growth

American Commercial Barge Line LLC; Houston (TX); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive compensation

Medical, vision, dental benefits

401(k) with employer match

Professional development

Wellness programs

Team environment

Direct customer engagement

Job summary

American Commercial Barge Line in Houston, TX seeks a Customer Account Manager to be the primary contact for customers and ensure day-to-day execution of transportation agreements. You will build strong relationships, collaborate with internal teams, and drive exceptional service to foster long-term partnerships.

The role requires strong communication, problem-solving, and negotiation skills, plus proficiency with MS Office. Travel to customer facilities and events may be required.

Qualifications

• Bachelor's degree in Business Administration, Marketing, or related field.
• Strong communication and relationship-building skills.
• Ability to manage multiple priorities while delivering excellent customer service.
• Strong problem-solving, organizational, and negotiation skills.
• Professional presence with the ability to interact effectively with customers and internal stakeholders.
• Proficiency with Microsoft Office applications.

Responsibilities

• Serve as the customer's primary point of contact for day-to-day execution of sales contracts.
• Develop and maintain positive, long-term relationships with customers and internal teams.
• Visit customer facilities and attend events as needed, including occasional after-hours.
• Partner with Sales to negotiate rates, terms, and conditions for contracts.
• Provide market intelligence, leads, and growth opportunities through daily interactions.
• Ensure accuracy of customer rates, pricing, and adjustments.
• Facilitate timely communication regarding invoicing and account activity.
• Collaborate with Operations, Finance, Customer Service to resolve concerns and protect business interests.
• Support retention and growth through exceptional service and relationship management.

Skills

Communication

Relationship building

Multi-tasking

Negotiation

Problem solving

MS Office

Professional presence

Education

Bachelor's Degree in Business Administration/Marketing

Tools

CRM software

Microsoft Excel

PowerPoint

Outlook

Job description

American Commercial Barge Line in Houston, TX seeks a Customer Account Manager to be the primary contact for customers and ensure day-to-day execution of transportation agreements. You will build strong relationships, collaborate with internal teams, and drive exceptional service to foster long-term partnerships.

The role requires strong communication, problem-solving, and negotiation skills, plus proficiency with MS Office. Travel to customer facilities and events may be required.