Customer Account Manager (Hybrid)

RTX (Raytheon); Troy, Waco (OH, MO); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Vacation 3 weeks

401(k) with match

Tuition reimbursement

Student loan repayment

Job summary

RTX's Collins Aerospace division seeks an experienced Customer Account Manager to serve as the primary contact for assigned customers, managing purchase orders and coordinating with Operations and Contracts to meet expectations. The role emphasizes proactive communication, relationship building, and timely resolution of client inquiries.

Hybrid work with 2–3 days on site is expected, and a university degree with ERP/ SAP proficiency is preferred.

Qualifications

• Experience addressing customer inquiries and resolving issues.
• Experience using ERP software (e.g., SAP).
• Proficient in Microsoft Office (Excel, Word, PowerPoint).

Responsibilities

• Be the primary point of contact with your respective customer.
• Coordinate with Operations and Contracts Analyst to meet expectations.
• Resolve client issues and build strong relationships with customers.
• Improve customer experience by addressing escalated issues and following through to resolution.
• Ensure all requests are handled professionally and promptly.
• Collect and consolidate information to aid future needs and process improvements.
• Provide continuous feedback on quote and order status to customers.

Skills

Customer inquiries

ERP SAP

MS Office

Education

University Degree

Tools

SAP

Job description

Country: United States of America

Location: US-OH-TROY-101 ~ 101 Waco St ~ WACO

Position Role Type

Hybrid

U.S. Citizen, U.S. Person, or Immigration Status Requirements

U.S. citizenship is required, as only U.S. citizens are authorized to access certain necessary systems.

Security Clearance Type

None/Not Required

Security Clearance Status

Not Required

At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world's most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense.

We are seeking an experienced, Customer Account Manager (CAM). You will serve as the transactional main point of contact with their respective customers and will be responsible the day-to-day activities of customer communication regarding the placement of purchase orders, general inquiries, and meeting customer expectations. You will also provide a key role by representing the needs of the customer within the business and the company's policies to the customer. You will also be responsible for actively monitoring the needs of the customer to ensure that satisfaction is maintained through responsive communications and processing of requests.

This position is required to work in a hybrid schedule with 2-3 days on site as business needs determine.

What You Will Do

• Be the primary point of contact with your respective customer
• Coordinate with Operations and Contracts Analyst to ensure both customer and organizational expectations are met
• Solve client issues when required and build meaningful relationships with the customer
• Continually strive to improve the customer experience by taking ownership of escalated customer issues, investigating, and following them through to resolution
• Ensure that all customer requests are handled with professionalism and within a timely manner
• Collect and consolidate information regarding customer interactions and transactions when requested to facilitate future needs and process improvements
• Ensure that continuous feedback to the customer is maintained on quote and order status (backlog reports, portal updates, reschedule notices, verbal and written communication)

Qualifications You Must Have

• Typically requires a University Degree and minimum 2 years of prior relevant experience or an Advanced Degree in a related field
• Experience in a role that involved addressing customer inquiries, resolving issues, providing support and assistance
• Experience utilizing Enterprise Resource Planning (ERP) software system (ie SAP)
• Experience utilizing Microsoft Office- Excel, Word and PowerPoint skills

Qualifications We Prefer

• Demonstrated ability to remain composed and decisive in a fast-paced environment
• SAP Preferred
• Strong business acumen with the ability to prioritize multiple deliverables

What We Offer

• Medical, dental, and vision insurance
• Three weeks of vacation for newly hired employees
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
• Tuition reimbursement program
• Student Loan Repayment Program
• Life insurance and disability coverage
• Optional coverages you can buy: pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Ovia Health, fertility, and family planning
• Adoption Assistance
• Autism Benefit
• Employee Assistance Plan, including up to 10 free counseling sessions
• Healthy You Incentives, wellness rewards program
• Doctor on Demand, virtual doctor visits
• Bright Horizons, child and elder care services
• Teladoc Medical Experts, second opinion program
• And more!

WE ARE REDEFINING AEROSPACE.

Our Advanced Structures team leverages advanced materials and additive manufacturing to develop complex interior and exterior solutions. These solutions ensure structural integrity of the aircraft, help aircraft take off and land, stay trim in the air, move forward, carry cargo and conduct rescues. We delight our customers with superior products and best-in-class service. Our global team is committed to continuous improvement - we work hard to make our solutions lighter-weight, stronger and more technically advanced, so that plane travel can be safer, more affordable and more sust