Customer Account Manager (Hybrid)

Socket.dev; Waco (OH); Hybrid; USD 69,000 - 131,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Three weeks vacation

401(k) with employer matching

Tuition reimbursement

Student Loan Repayment

Life insurance

Disability coverage

Parental leave

Employee Assistance Program

Wellness program

Teladoc access

Job summary

Collins Aerospace, a leading aerospace and defense innovator, seeks a Customer Account Manager to serve as the main point of contact for assigned customers, coordinating with Operations and Contracts Analysts to ensure orders and inquiries are handled efficiently. The role emphasizes building strong customer relationships, resolving issues, and maintaining satisfaction through proactive communication.

Hybrid work arrangement with 2-3 days on-site as needed.

Qualifications

• Experience addressing customer inquiries, resolving issues, and providing support
• Experience in a role that involved customer communication and expectations management

Responsibilities

• Be the primary point of contact with your respective customer
• Coordinate with Operations and Contracts Analyst to meet customer and organizational expectations
• Resolve client issues and build strong relationships with customers
• Improve the customer experience by owning escalated issues and following through to resolution
• Ensure all customer requests are handled professionally and timely
• Collect and consolidate information regarding customer interactions to support future needs
• Provide continuous feedback to the customer on quotes and orders (backlog reports, portal updates, notices)

Skills

Customer service

Education

University Degree

Tools

SAP

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Date Posted: 2026-09-16

Country: United States of America

Location: US-OH-TROY-101 ~ 101 Waco St ~ WACO

Position Role Type: Hybrid

U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required, as only U.S. citizens are authorized to access certain necessary systems.

Security Clearance Type: None/Not Required

Security Clearance Status: Not Required

At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense.

We are seeking an experienced, Customer Account Manager (CAM). You will serve as the transactional main point of contact with their respective customers and will be responsible the day-to-day activities of customer communication regarding the placement of purchase orders, general inquiries, and meeting customer expectations. You will also provide a key role by representing the needs of the customer within the business and the company’s policies to the customer. You will also be responsible for actively monitoring the needs of the customer to ensure that satisfaction is maintained through responsive communications and processing of requests.

This position is required to work in a hybrid schedule with 2-3 days on site as business needs determine.

What You Will Do

• Be the primary point of contact with your respective customer
• Coordinate with Operations and Contracts Analyst to ensure both customer and organizational expectations are met
• Solve client issues when required and build meaningful relationships with the customer
• Continually strive to improve the customer experience by taking ownership of escalated customer issues, investigating, and following them through to resolution
• Ensure that all customer requests are handled with professionalism and within a timely manner
• Collect and consolidate information regarding customer interactions and transactions when requested to facilitate future needs and process improvements
• Ensure that continuous feedback to the customer is maintained on quote and order status (backlog reports, portal updates, reschedule notices, verbal and written communication)

Qualifications You Must Have

• Typically requires a University Degree and minimum 2 years of prior relevant experience or an Advanced Degree in a related field
• Experience in a role that involved addressing customer inquiries, resolving issues, providing support and assistance
• Experience utilizing Enterprise Resource Planning (ERP) software system ( ie SAP)
• Experience utilizing Microsoft Office- Excel, Word and PowerPoint skills

Qualifications We Prefer

• Demonstrated ability to remain composed and decisive in a fast-paced environment
• SAP Preferred
• Strong business acumen with the ability to prioritize multiple deliverables

What We Offer:

• Medical, dental, and vision insurance
• Three weeks of vacation for newly hired employees
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
• Tuition reimbursement program
• Student Loan Repayment Program
• Life insurance and disability coverage
• Optional coverages you can buy: pet insurance, home and auto insurance, additional life and accident insurance,critical illnessinsurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Ovia Health, fertility, and family planning
• Adoption Assistance
• Autism Benefit
• Employee Assistance Plan, including up to 10 free counseling sessions
• Healthy You Incentives, wellness rewards program
• Doctor on Demand, virtual doctor visits
• Bright Horizons, child and elder care services
• Teladoc Medical Experts, second opinion program
• And more!

WE ARE REDEFINING AEROSPACE.

Our Advanced Structures team leverages advanced materials and additive manufacturing to develop complex interior and exterior solutions. These solutions ensure structural integrity of the aircraft, help aircraft take off and land, stay trim in the air, move forward, carry cargo and conduct rescues. We delight our customers with superior products and best-in-class service. Our global team is committed to continuous improvement – we work hard to make our solutions lighter-weight, stronger and more technically advanced, so that plane travel can be safer, more affordable and more sustainable in the years to come. We are looking for the best and brightest to fly and land with us!

Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader.

Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world – and access to Collins sites when their work requires in-person meetings.

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attendselect steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on‑site, hybrid or remote.

The salary range for this role is 68,900 USD - 131,100 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.