Customer Account Manager (Administrative Officer 2)

Commonwealth of Pennsylvania; Pennsylvania; On-site; USD 45,000 - 65,000; Full time

Job summary

The Commonwealth of Pennsylvania is seeking a Customer Account Manager to guide agency customers through print and mail projects from start to finish, building strong relationships and helping customers bring their ideas to life. Each day provides a new opportunity to solve problems and make a positive impact for the public.

Responsibilities include directing print, mail, and signage needs, tracking project requirements, reviewing artwork and quotes, monitoring contract usage, and representing

Qualifications

• Three years of experience in office management or staff work with budgeting or procurement.
• Experience in the Printing Manufacturing industry.
• Experience with customer service and leading projects.

Responsibilities

• Provide direction on print, mail, and signage needs with strong customer relationships.
• Track project requirements from initial contact through final shipment and plan production.
• Create and review detailed print specifications and supplier quotes for cost effectiveness.
• Monitor usage and ensure compliance with contract terms and vendor performance.
• Represent print and mail services at events and share best practice guidance with agencies.

Skills

Customer service

Project management

Communication

Printing industry

Vendor coordination

Education

Bachelor's degree

Job description

THE POSITION

The Customer Account Manager position offers a chance to guide important print and mail projects that support many agencies across the Commonwealth. This role allows you to build strong working relationships while helping customers bring their ideas to life. Each day provides a new opportunity to solve problems and make a positive impact. Join a team where your work helps agencies serve the public more effectively.

DESCRIPTION OF WORK

This role focuses on guiding agency customers through print and mail projects from start to finish. As a Customer Account Manager, you will perform the following duties:

• Client Guidance: Provide direction on print, mail, and signage needs while supporting clear communication and strong customer relationships
• Project Oversight: Track project requirements from initial contact through final shipment and manage tasks such as artwork review, estimating, and production planning
• Specification Development: Create and evaluate detailed print specifications and review supplier quotes for accuracy and cost effectiveness
• Contract Support: Monitor usage, check compliance with contract terms, and help address supplier performance issues
• Outreach Activities: Represent print and mail services at events and share best practice guidance with agency customers

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with 30-minute lunch.
• Telework: You will not have the option to telework in this position.
• Note: Essential employee--Required to report to work during emergencies or office closings.
• Salary:In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

Required Experience, Training & Eligibility

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as an Administrative Officer 1(Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Three years of experience in progressively responsible and varied office management or staff work, including experience in personnel management, budgeting, or procurement; and a bachelor's degree; or
• Any equivalent combination of experience and training.

Additional Requirements:

• You must have three years of experience within the Printing Manufacturing industry.
• You must have three years of experience with customer service.
• You must have one year of experience with leading project management.
• You must be able to perform essential job functions.

Preferred Criteria (not required):

• Experience with outsourcing jobs (bidding process).
• Experience with large volume mailing projects.

Veterans:

• Pennsylvania law (51 Pa. C.S.
• 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.