Customer Account Manager

RK Industries; Denver (CO); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Paid Time Off

Health Insurance with $100 wellness"

401(K) with company match

Employee Discount Program through Perk

Job summary

RK Water in Denver, CO is seeking a Customer Account Manager to handle day-to-day details of customer accounts, onboarding new customers, service sites, billing, renewals, and inventory data.

You will collaborate with operations, manufacturing, sales, and other teams to keep information accurate and ensure timely billing, monitor activity, and provide administrative coordination to deliver a strong customer experience. This role offers competitive pay and benefits.

Qualifications

• College degree or equivalent experience.
• Experience managing customer accounts, billing, and account administration.
• Ability to independently manage multiple account activities and deadlines.
• Experience with financial, inventory, billing, or account management systems.
• Ability to resolve routine issues and escalate complex matters.

Responsibilities

• Set up new customers, service sites, and accounts with required information.
• Generate work orders for services and repairs, coordinating with ops and manufacturing.
• Manage monthly and quarterly billing for manufacturing, sales, dealer accounts, projects, parts, and other customer activities.
• Monitor account activity, including contracts, renewals, purchase orders, AR, inventory, and payments.
• Track sales and commission information; maintain organized records; support month-end GL activity.

Skills

Customer account management

Billing

Account administration

Time management

Financial systems experience

Education

Bachelor's degree or equivalent

Tools

Billing systems

Inventory systems

ERP software

Job description

Description

Customer Account Manager – RK Water

Denver, CO

Compensation: $75,000-$95,000 + Benefits

Build strong customer relationships. Keep accounts moving. Support the business behind the scenes.

As a Customer Account Manager with RK Water, you'll manage the day-to-day details of customer accounts and help ensure every account is set up, supported, and maintained accurately. From onboarding new customers and service sites to managing billing, renewals, account information, and inventory data, you'll play an important role in keeping RK Water's operations running smoothly.

You'll work closely with customers, operations, manufacturing, sales, and other internal teams to maintain accurate information, support timely billing, monitor account activity, and provide the administrative coordination needed to deliver a strong customer experience.

What You'll Do

• Set up new customers, service sites, service management agreements, and vendor or supplier accounts while ensuring required information and documentation are complete.
• Generate work orders for scheduled water treatment services and approved repair or service work, coordinating with operations and manufacturing teams as needed.
• Manage monthly and quarterly billing for manufacturing, sales, dealer accounts, projects, parts, and other customer activities.
• Monitor account activity including contracts, renewals, purchase orders, master service agreements, accounts receivable, inventory information, and customer payments.
• Track sales and commission information, maintain organized account records, review month-end general ledger activity, and provide administrative support across RK Water.

What You'll Bring

• College or university degree, or an equivalent combination of skills and experience.
• Experience managing customer accounts, billing, account administration, or a related business function.
• Ability to independently manage multiple account activities, deadlines, records, and administrative processes.
• Experience working with financial, inventory, billing, or account management systems.
• Ability to evaluate account information, identify discrepancies, and independently resolve routine issues while escalating unusual or complex matters when needed.

Why Build Your Career at RK

Build bigger.

Support a growing water business while managing customer accounts that contribute directly to RK Water's success.

Have a voice.

Work across departments to improve account processes, billing accuracy, customer support, and operational coordination.

Build with an integrated team.

Partner with sales, operations, manufacturing, and other RK teams to keep customer needs and business priorities aligned.

Develop who's next.

Build your expertise through hands-on experience with customer accounts, financial processes, operations, and business administration.

Build for the long term.

Join a second-generation, family-owned company where you can grow your skills and build a career with a company focused on long-term success.

Your Benefits

• Paid Time Off plus 6 paid holidays
• Health Insurance with a $100 wellness incentive
• 401(K) with company match
• Employee Discount Program through PerkSpot

If you're organized, detail-oriented, and ready to play a key role in supporting customers and the operations behind their accounts, we'd like to talk.

Build with purpose. Build with precision. Build your future with RK.

RK Industries, LLC is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law