Customer Account Leadership Supervisor

Stewart-; Houston (TX); On-site; USD 85,000 - 115,000; Full time

Job summary

Stewart & Stevenson is hiring a Customer Account Management Supervisor in Houston, TX. You will lead the Customer Account Management team to deliver accurate, timely service across the full order lifecycle.

This role coaches staff, sets priorities, handles escalations, and collaborates with Sales, Operations, Engineering, and Supply Chain to resolve issues, improve processes, and support business objectives.

Experience in account management, CRM/ERP systems, and strong communication is required.

Qualifications

• Minimum 7+ years of relevant experience in account management, customer service leadership, or related functions.

Responsibilities

• Lead, coach, and develop Customer Account Managers supporting assigned customers, dealers, and distributors.

Skills

Leadership

Communication

Customer service

Account management

Problem solving

Organizational skills

Coaching

CRM knowledge

Education

Associate degree or higher

Tools

Salesforce CRM

ERP

Microsoft Office

Reporting tools

Job description

Stewart & Stevenson is hiring a Customer Account Management Supervisor in Houston, TX. You will lead the Customer Account Management team to deliver accurate, timely service across the full order lifecycle.

This role coaches staff, sets priorities, handles escalations, and collaborates with Sales, Operations, Engineering, and Supply Chain to resolve issues, improve processes, and support business objectives.

Experience in account management, CRM/ERP systems, and strong communication is required.