Customer Account & Fulfillment Coordinator

International Paper; Three Rivers (MI); On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

Health insurance and retirement plans

Tuition reimbursement

Paid time off

Job summary

International Paper in Three Rivers, MI seeks a Customer Account Coordinator to deliver world-class customer experience. You will manage orders, inventory, and pricing while collaborating with operations, sales, and shipping to meet plant objectives.

The role requires solid Excel/Word skills, strong communication, and at least 3 years of customer service experience. This is a salaried, full-time position based on site in Michigan.

Qualifications

• 3 years of customer service experience preferred.
• Ability to perform basic math for quantities, estimates and quotations.
• High proficiency with Excel and Word is required.
• Excellent written and verbal communication skills.

Responsibilities

• Act as the primary contact with International Paper's customers to ensure world-class service.
• Convert customer purchase orders to manufacturing production orders.
• Monitor and manage customer inventory levels and address discrepancies.
• Communicate order status and changes professionally with internal and external customers.
• Provide data reporting of orders, sales and inventory to management and customers.

Skills

Customer service

Communication

Problem solving

Attention to detail

Team player

Education

High school diploma / GED or undergraduate degree

Tools

Microsoft Excel

Microsoft Word

Job description

International Paper in Three Rivers, MI seeks a Customer Account Coordinator to deliver world-class customer experience. You will manage orders, inventory, and pricing while collaborating with operations, sales, and shipping to meet plant objectives.

The role requires solid Excel/Word skills, strong communication, and at least 3 years of customer service experience. This is a salaried, full-time position based on site in Michigan.